Credit Analyst (B2B Collections)

BDO USA, P.C. • Grand Rapids, MI

10h • $29 - $34

About The Position

The Credit Analyst manages the full scope of collections for assigned accounts to ensure payment is received on a timely basis.

Requirements

• High School Diploma or equivalent, required
• Two (2) or more years of credit / collections field experience, required
• Proficient in the use of Microsoft Office Suite, required
• Excellent verbal and written communication skills
• Strong customer service skills
• Basic negotiation skills
• Ability to work in a demanding environment
• Capable of effectively analyzing and resolving issues and questions in a professional manner
• Ability to successfully manage multiple projects with an attention to detail while working independently
• Knowledge of firm’s collections procedures

Nice To Haves

• Associate’s or Bachelor’s degree in Accounting, Business Administration, or Finance, preferred
• Prior commercial (B2B) collections experience, preferred
• Professional services firm experience, preferred

Responsibilities

• Reviews past due accounts receivables daily for assigned accounts
• Manages collection activities, including, but not limited to, phone communications to customers to secure payment for assigned accounts and adjusting payment terms and/or schedules
• Assesses and determines appropriate next steps in addressing delinquent accounts in an effort to establish a resolution involving satisfactory terms for all parties involved
• Documents the results of collection calls, and communicates progress of accounts to principals, engagement team and regional finance on a timely basis
• Interacts with key members of firm and client management to resolve billing disputes and service issues
• Reviews Dunn & Bradstreet reports to make a determination on accounts that require continued attention and focus due to poor credit history patterns with the firm and/or other vendors
• Analyzes stagnant accounts, and determines the need for escalation to a Finance Manager or Director for further action
• Utilizes firm best practices to implement process changes to rectify service issues, including, but not limited to, recommending changes to customer payment terms or developing billing schedules based on a client’s cash flow
• Other duties as required

Benefits

• ESOP company, offering participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being.
• Qualified retirement plan
• Comprehensive compensation and Total Rewards benefits offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED