Credit & Collection Analyst - Indianapolis, IN

Roche•Indianapolis, IN

23h•Onsite

About The Position

At Roche, we foster a culture where you can be yourself and are embraced for your unique qualities. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Credit and Collection Analyst acts as a dedicated Account Manager, overseeing customer accounts from start to finish. This role requires strong networking and relationship-building skills to effectively support customer needs while adhering to Roche policies and procedures. The Opportunity: The Credit and Collections Analyst will manage complex, high-volume customer accounts, capture customer feedback, and invoice claims. In this position, you will evaluate credit limits, explore new opportunities, and make informed credit decisions on customer orders based on account performance and relevant credit data. This individual will build effective customer relationships and collaborate with internal business stakeholders - crucial for maximizing collections and sales. Additionally, this position involves conducting periodic credit reviews on existing customers, analyzing financial statements, utilizing trade credit reports, performing in-depth credit assessments, and providing recommendations related to credit limits.

Requirements

Bachelor’s degree in accounting, finance, or equivalent business experience
Excellent communication skills, both written and verbal.
Proficiency in Microsoft and Google software, with intermediate Excel skills.
Ability to prioritize multiple tasks effectively.

Nice To Haves

A minimum of 4 years of professional experience in collections and credit risk assessment.
Strong organizational, negotiation, persuasive, and follow-through skills; self-starter.
Advanced experience with SAP is preferred.
B2B collection commercial experience
Experience with government entities is a plus
Embrace artificial intelligence to stream-line workflows and amplify their creative and analytical impact.

Responsibilities

Take full responsibility for all accounts receivable by establishing collection priorities within an assigned portfolio to achieve or exceed collection targets with minimal supervision.
Proactively engage with customers via phone and email to identify reasons for overdue payments and secure payments.
Record customer information and the status of collection efforts using SAP or other approved software.
Research payment discrepancies, reconcile accounts, and document disputed items.
Deliver complex messages while maintaining positive relationships with customers.
Manage daily order releases and escalate held orders as necessary per credit policy to resolve payment issues.
Analyze customer financial data to assess default and collections risk and proper exposure aggregation.
Underwrite customer credit limits and approve new equipment opportunities.
Follow established credit policies and procedures to ensure compliance with internal controls and auditing requirements.
Negotiate payment plans that meet both sales and cash flow objectives when necessary.
Negotiate settlements for disputed items to minimize write-offs.
Escalate accounts to credit management and external collection agencies as needed.
Maintain relationships with internal stakeholders.
Perform other credit and collection duties as assigned.