Credit & Collect-Assistant II

Ameron Pole Products•Arlington, TX

4h•Onsite

About The Position

This role is within the Credit/Collections Department and involves managing a high volume of customer collections, initiating collection efforts, researching and resolving customer concerns related to invoicing, and preparing various reports. The position also requires administrative support, processing credit applications, and maintaining accurate customer records.

Requirements

Strong verbal and written communication skills
Basic knowledge of accounting and collection processes
Proficiency in Microsoft Excel and general computer applications
Excellent organizational skills and attention to detail
Ability to manage multiple tasks and meet deadlines
Strong customer service and problem-solving skills
Self-motivated with dependable attendance
Ability to work onsite 5 days per week

Nice To Haves

Experience in accounts receivable, credit and collections
Knowledge of construction lien laws

Responsibilities

Review A/R reports and ERP system to prioritize and manage a high volume of customer collections
Initiate collection efforts via email and phone; document all customer communications thoroughly
Generate and distribute customer reports and statements daily
Proactively research and resolve customer concerns related to invoicing including short payments and credit/rebills to minimize financial impact
Prepare and analyze reports in accordance with the Texas Property Code deadlines for lien and bond rights
Deliver mail to the post office as needed (including on lien-related deadlines)
Research and verify project details (property owner, general contractor, surety, appraisal district) for statutory Notice of Intent letters
Prepare certified letters with backup documentation including typing, envelopes/labels, copying, postage, and ensure timely delivery to USPS prior to deadline
Manage customer and internal follow-ups related to collection letters; research and resolve discrepancies and update information
Assist with weekly/monthly reporting including credit hold reviews, corporate audits, and internal collection metrics
Process credit applications and prepare documentation needed for credit risk analysis per corporate Credit Policy
Enter and maintain accurate customer records in the ERP system, Excel, and corporate documentation
Communicate status updates and missing documentation to customers, sales team, and Credit/Collections Manager
Review and post customers payments; update A/R reports accordingly
Perform general administrative support including filing, data organization, and additional duties as assigned as well as support special projects and additional responsibilities as assigned