CREDIT CLERK F/T

MOUNT AIRY CASINO RESORT • Mount Pocono, PA

6d • Onsite

About The Position

The Credit Clerk is responsible for coordinating and maintaining all paperwork necessary to establish credit for guests under the direction of the Credit Executive and the Credit Manager in compliance with established MACR policy and procedure, objectives, goals and PA Gaming Control Board regulations. This role involves processing customer credit applications, requesting credit references, maintaining customer files, and communicating with central credit and other properties regarding credit applications. The Credit Clerk will also pull credit reports, post returned checks and paid accounts, establish guests in the Central Credit system, and enter approved credit account information into casino systems. Additionally, the position assists cashiers with credit-related problems, accepts credit applications over the phone or by mail, files credit applications, and assists with various departmental needs such as verifying cashier checks and obtaining bank ratings. The Credit Clerk answers the phone, assists guests with credit-related problems, and provides information to the finance function as needed, ensuring accuracy in cashing checks and entering computer information. This role requires a high degree of accuracy and thoroughness in departmental records and reports, knowledge of local gaming laws and regulations, and promoting positive guest relations. The Credit Clerk attends necessary meetings and assists with other projects as directed. Duties, responsibilities, requirements, and expectations are subject to change as needed, and hours are determined by a 24-hour schedule.

Requirements

• High School diploma or GED required.
• Ability to operate computers, fax machines and calculators in the processing of credit information.
• Good clerical and office skills.
• Must possess excellent oral and written communication skills.
• Ability to independently maintain high levels of productivity.
• Effective communication skills required.
• Must be extremely numbers-oriented and computer-literate.
• Ability to read, analyze, and interpret basic instructions furnished in written, oral or diagram form.
• Ability to respond to common inquiries or complaints from guests.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply commonsense reasoning to a variety of situations.
• Must have the ability to deal effectively and interact well with the employees throughout all levels of the Mount Airy Casino Resort.
• Must be able to be approved for and maintain a valid license as required by the PA Gaming Control Board.
• Must have ability to deal affectively and interact well with guests and employees.
• Must demonstrate leadership, fairness and sensibility to the guests and employees.
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

Nice To Haves

• Some college courses in Banking and Finance or related area preferred.
• Ability to work long hours within a smoking environment, employee will be exposed to smoke.
• Must be able to work nights, weekends and holidays as required with occasional travel.

Responsibilities

• Processes applications of customers applying for credit.
• Requests credit reference and back reports associated with the issuance of credit and filing.
• Maintains customer credit files and handles customer correspondence.
• Gathers and records data conducive to the approval of casino credit on individual credit applications.
• Communicates with Central Credit and other properties regarding credit applications.
• Makes credit reference inquiries, accepts and processes telephone applications, and forwards to individuals authorized to approve credit along with proper completion of all related documents.
• Pulls credit reports from the Credit Bureau, and attaches report to credit application.
• Posts returned checks and paid accounts to designated finance function.
• Establishes guests in the Central Credit system.
• Enters information on approved credit accounts using applicable casino systems.
• Assists cashiers with any credit-related problems.
• Accepts credit applications over the phone or by mail.
• Files credit applications in departmental filing cabinet.
• Assists with various departmental needs (i.e. calling banks to verify cashier checks, obtaining bank ratings on applicants, etc.).
• Answers the phone; assists guests with any credit-related problems; provides information to designated finance function as needed.
• Ensures accuracy in cashing checks and entering information into computer system.
• Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
• Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as company internal controls, policies and procedures.
• Promotes positive guest relations providing an enjoyable gaming experience.
• Attends all necessary meetings.
• Assists in other projects as directed.

Benefits

• The Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED