Credit Card Specialist

DFCU Financial•Dearborn, MI

3d•Hybrid

About The Position

Join the DFCU Financial team today, and discover the benefits, rewards and development opportunities from one of the largest and best managed credit unions in the country. The Opportunity: We are seeking a full time Credit Card Specialist to join our team. Under general supervision, the Credit Card Specialist will support the credit card programs as primary contact for front line staff. Provide direction and error resolution in compliance with federal regulations, affiliated card networks, and company policy and procedure.

Requirements

High school diploma or equivalent.
Six months to one year of customer service experience, preferably within a financial institution.
Ability to manage multiple priorities.
Proficient in Microsoft 365.
Experience using Microsoft Excel.
Demonstrated analytical and problem-solving skills.
Able to initiate and embrace change.
Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.

Responsibilities

Provide research, problem-solving and phone support to staff through general and specialized phone queues.
Process Member Work Requests (MWRs) for monetary adjustments to member accounts, such as misapplied payments, fee reversals and credit balance adjustments.
Process Member Work Requests (MWRs) for routine maintenance to card records, including credit line changes, replacement card ordering, name changes, and approved new credit card accounts.
Prepare written correspondence to members using approved templates.
Monitor exception and file maintenance reports and take necessary action.
Review preventative reports (i.e., MasterCard Alerts) within established timelines. Advise supervisor of potential high-risk alerts for possible changes in strategy parameters to the Compromised Card Action Plan.
Comply with information security procedures to protect member information.
Maintain knowledge of regulations (i.e., Reg Z, Reg E, Bank Secrecy Act, OFAC) and attend training for job related regulatory updates.
Perform other duties as assigned.

Benefits

Potential for a hybrid work schedule
401k plan match, dollar for dollar up to 4%
401k additional employer contribution after one year at 5%
Employee bonus program
Medical, dental and vision insurance effective date of hire
Health savings account (HSA)
Flexible spending accounts for medical and dependent care expenses
Adoption assistance for qualified expenses maximum $10,000 per child
Wellness initiatives and reimbursements
Pre-paid legal services plan
Identity protection plan
Accident supplemental plan
Short & long term disability plans paid for by company
Company provided basic life insurance of $50,000 plus supplemental for employee, spouse and child
Pet Insurance
Free financial planning assistance
Numerous fun employee events throughout the year
Volunteer and community engagement opportunities
Employee loan discounts (closed-end loans)
Service / anniversary awards
Employee discounts for company logo wear
Employee referral payouts for recruiting your friends and family
Paid lunch time
Tuition reimbursement / Education assistance
Ongoing training opportunities
Leadership development program
Paid time off
Paid holidays (13 per year)
Flexible scheduling for students