Credit Card Specialist III

SIMON•Pine Bluff, AR

About The Position

The Credit Card Specialist III, as a member of the Operation’s Team that supports the processing for all card transaction channels, is responsible for performing a wide variety of card operational duties in a high-volume deadline driven environment. The Credit Card Specialist III is regarded as a leader within the unit and the Credit Card Subject Matter Expert (SME). The Credit Card Specialist III serves as a resource agent for all operational areas and assists in the verification of processes and applications; receives and handles escalated inquiries from employees and customers; assists the operations manager with the delegation of workload duties among employees by providing directions to less tenured employees, and training new Specialists.

Requirements

Ability to lead the work of other associates.
Ability to perform tasks quickly and accurately.
Ability to operate in a team environment to accomplish shared goals.
Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
Ability to maintain effective interpersonal relationships with management and team members.
Ability to function in a multi-task team environment, strong organizational and time management and verbal and written communication skills
Knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
Excellent understanding of the front-to-back process workflow and the impact of the function’s activities on the downstream process.
Proficiency of the Navigator system and electronic communications.

Nice To Haves

Some college/university experience or an Associate degree preferred
banking operations and/or customer service experience preferred.

Responsibilities

Acts as a first-line resource for problem solving regarding all operational issues.
Receives and handles inquiries from both employees from throughout the enterprise and customers, resolving problems, ensuring supervisor agrees with non-routine resolutions.
Assists supervisor with the delegation of workload duties of other associates to help ensure the work flow is processed timely and efficiently; examines work in progress to ensure accuracy and timeliness and communicates any issues to the supervisor; recommends changes or alternate ways in processing methods to improve operating efficiency and service levels.
Performs special projects, as assigned.
Interfaces between the supervisor and associates as the designated subject matter expert (SME) for the unit; and this position would have mastery level knowledge on most job processes within the operational unit.
Responsible for providing back up to other Credit Card Specialists and Credit Card Accountant as requested by the supervisor.
Inputs basic data/customer information in the core or appropriate system and verifies for accuracy to comply with departmental procedures and regulations.
Monitor and investigate account and transaction activity for fraud or disputes.
Review reports related to fraud prevention programs and services.
Review multiple system maintenance reports to meet compliance requirements
Responsible for wire transmissions and drawdown requests
Manage returned payments, exception items and unposted items.
Provides support and training to both internal and external customers.
Receives, verifies, processes, and distributes incoming transfers according to established procedures.
Reconcile general ledger applications and keys invoices into the appropriate systems
Performs new account and file maintenance verification.
Maintains detailed records on all work responsibilities as required.
Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
Performs other duties and responsibilities as assigned.