Credit Card Program Administrator

Advantage Solutions • Clayton, MO

1d • $28 - $35 • Hybrid

About The Position

The Credit Card Program Administrator provides essential operational and administrative support for the organization’s corporate credit card program. This role is responsible for card issuance, account maintenance, documentation management, and day-to-day coordination with cardholders and internal departments. The Administrator ensures that all activities align with established policies, internal controls, and service standards. Responsible for independently identifying and resolving the root cause of credit card related issues.

Requirements

• Associate degree
• 4-6 years experience in relevant field
• Advanced knowledge of corporate credit card programs
• Advanced organizational skills with the ability to prioritize and multitask
• Excellent oral and written communication skills, including customer service
• Strong attention to detail
• Self-motivated with highly developed critical thinking and problem-solving skills
• Proficiency in Excel
• Understanding of basic internal controls or compliance processes

Responsibilities

• Administer the issuance, renewal, cancellation, and maintenance of corporate credit cards in alignment with program policies.
• Manage day-to-day contact and relationships with financial institutions, including handling administrative tasks such as card orders, credit limit changes, and account updates.
• Serve as the primary point of contact for cardholders, providing support with account setup, system access, card functionality, policy guidance, and general program inquiries.
• Monitor shared inboxes and respond to inquiries promptly and professionally.
• Participate in a shared weekend support rotation with fellow administrators.
• Independently exercise critical thinking and problem-solving skills to identify root causes of card issues and drive timely resolution of banking and program-related issues.
• Maintain accurate, up-to-date records of cardholder accounts, required documentation, and approvals.
• Assist with cardholder onboarding, including training on policies, documentation requirements, and system navigation.
• Support continuous improvement efforts by identifying process gaps and recommending enhancements to improve efficiency and service quality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree