Credit Bureau Dispute Supervisor

OneMain Financial • Evansville, IN

2d • Hybrid

About The Position

The Credit Bureau Disputes department’s primary responsibility is to research and respond to all credit bureau reporting disputes received by the Company. Key responsibilities for the department include researching, resolving, and responding to customer disputes related to credit bureau reporting, responding to other customer information requests from internal departments (legal and regulatory), and entering information into the Credit Bureau Dispute database. This position will supervise the overall performance of daily Credit Bureau Dispute activities while ensuring compliance with corporate policy and state and federal regulations. The Credit Bureau Disputes Supervisor will also examine workload volumes, prioritize work efforts, and perform daily monitoring for the Credit Bureau Disputes team. The main goal for the Credit Bureau Disputes Supervisor is to lead, develop, and maintain a highly effective team through communication, performance management, development plans, and recognition practices. We are currently seeking an experienced Credit Bureau Disputes Supervisor to lead a team of Credit Bureau Dispute Specialists in the Evansville, IN office.

Requirements

• High school diploma or GED.
• 5+ years of supervisory or managerial experience in a production or operations environment.
• 3+ years of customer service experience with demonstrated ability to resolve complex issues effectively.
• Strong problem-solving and critical thinking skills with a focus on risk mitigation and sound decision-making.
• Proven ability to lead, coach, and develop team members to achieve performance and quality goals.
• Demonstrated experience managing programs and production in fast-paced, evolving environments.
• Effective time management and prioritization skills to balance individual responsibilities and team oversight.
• Ability to organize, schedule, and supervise staff to meet operational demands and performance targets.
• Experience in a production-based environment preferred, with accountability to metrics and service levels.
• Strong judgment and practical decision-making skills in both day-to-day operations and employee management.

Responsibilities

• Review performance metrics, productivity goals, and call quality; provide actionable feedback to drive continuous improvement and goal attainment.
• Achieve production indicators and performance targets in a time-sensitive, goal-driven environment.
• Demonstrate strong written, verbal, and interpersonal communication skills.
• Apply keen attention to detail while planning, organizing, and prioritizing multiple tasks to support Credit Bureau Disputes Team activities.
• Maintain organization and flexibility; effectively manage concurrent tasks to ensure timely dispute workflow progression.
• Assign work, monitor productivity, and ensure adherence to daily and monthly production targets.
• Establish and maintain accountability cadence to drive individual performance and support achievement of team goals.
• Take appropriate corrective action in accordance with company policies and procedures.
• Participate in recruiting, hiring, and retention efforts.
• Foster and maintain an inclusive, positive work environment.
• Conduct quality audits and service observations to ensure compliance and performance standards.
• Exercise sound judgment and discretion in decision-making.
• Identify and implement process improvements to enhance efficiency and effectiveness.
• Develop, prepare, and monitor reporting to ensure control of assigned responsibilities.
• Maintain accurate and up-to-date position documentation.
• Hire, coach, and develop a high-performing team.
• Perform additional duties as assigned by management.

Benefits

• medical
• prescription
• dental
• vision
• hearing
• accident
• hospital indemnity
• life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED