Credit Balance Representative

Westerkamp Group, LLC•Hoover, AL

3d•Onsite

About The Position

The experienced professional billing credit balance representative will work as a member of our business office to support efficient research and proper resolution of credit balances on professional billing accounts.

Requirements

Medical insurance experience
Attention to detail
Data Entry skills
Must be able to read and interpret EOB's
Flexibility
Teamwork
Telephone communication proficiency
Ability to work in multiple computer systems
HIPAA and Confidentiality knowledge

Nice To Haves

Experience working in the Epic patient accounting system

Responsibilities

Responsible for analyzing credit balances to determine the cause of the credit balances, facilitate account resolution of credit balances and posting of refunds as needed working in the Epic patient accounting system.
Utilize software applications, payer websites and document management systems to collect supporting documentation as required for each credit balance account. Adhere to existing standard policy and procedure while working each credit balance.
Process and post payments, refunds and adjustments with the goal of accuracy and customer satisfaction.
Monitor and report to management any trends identified and document cash posting/credit balance/refunding issues. Maintain on-going credit balance status and financial reporting.
Support the development of credit balance reports as required by governmental payers.
Work with insurance companies and follow billing guidelines to determine who is the correct owner of a credit balance.