Credit Associate

Scribe OpCo dba Koozie Group • Clearwater, FL

7d

About The Position

The Credit & Collections Associate is responsible for a variety of functional cash activities, collections and other credit functions that directly impact the A/R department and external customers. Review credit data to determine the degree of risk involved in order to support sales and minimize loss. Provide timely and accurate communication of credit issues as they arise, create viable solutions to credit challenges and demonstrate Best in Class customer service on every customer interaction. Prepay accounts are no touch accounts (fully automated). Resolve declined/expired credit cards, as needed. Make outbound collection calls and assist customers with resolving invoice discrepancies prior to payments being processed. Answer inbound calls for payments or to assist with any credit related inquiries. This role begins fully dedicated to the phone queue — inbound and outbound collection calls. During this initial period, the Associate will also work with Christian and Customer Service on a monthly cadence to identify and correct calls being misrouted to AR that should be handled elsewhere, so that AR phone volume reflects genuine AR inquiries. Once that process is in place, the Associate will be assigned their own portfolio of accounts, carved out from the existing collections team, along with the broader credit responsibilities listed below.

Requirements

• HS Diploma or GED.
• Basic Excel and MS Office Suite Knowledge.
• Minimum of two years of experience in Accounts Receivable, preferably in a business to business environment.
• Ability to perform and prioritize multiple tasks efficiently in a fast paced environment.
• Maintain effective working relationships with other associates.
• Must be able to work OVERTIME when business needs arise.
• Must be able to organize workload in an effective manner.
• Must have a sense of urgency and strong communication skills.
• Ability to multi-task, often alternating between a few projects/tasks within the same day or week.

Nice To Haves

• Experience with Oracle or SAP, a plus.

Responsibilities

• Answer inbound calls and contact customers for delinquent payment
• Review orders in the credit hold queue and decide the most appropriate course of action according to credit guidelines
• Respond to customer email inquiries and work collaboratively with other team members to resolve customer disputes
• Perform follow up on orders on hold
• Work daily declined credit cards

Benefits

• Medical HSA and HRA plans
• Flex spending accounts
• PPO dental
• VSP vision
• Employee assistance program
• Employer-paid life insurance
• 401(k) with employer match
• PTO - Paid Time Off (vacation, sick, personal)
• Advancement opportunities
• Tuition reimbursement
• Employee referral bonus program
• Employee recognition program
• Employee charitable giveback program (up to $250 value)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED