Credit and Collections Specialist

Veritiv Corporation • Fairfield, OH

1d

About The Position

Our Credit and Collections Specialist will be responsible for locating and notifying customers of delinquent accounts by mail, telephone or personal visit to solicit payment. Other duties include receiving payment and posting amount to customer's account, preparing statements to credit department, initiating repossession proceedings or service disconnection and keeping records of collection and status of accounts.

Requirements

• Strong oral and written communication skills required.
• Excellent analytical and problem-solving skills.
• Excellent organization, project management and time management skills.
• Self-motivated with the ability to work in a team environment.
• Competency in use of order entry systems (VOS, MAX, CNT, VLS) for releases of held orders.
• Competency in Oracle and/or Navision.
• 3-5 years of related job experience.
• High School Diploma/GED

Nice To Haves

• Commercial credit experience preferred.
• Bachelor's Degree Preferred

Responsibilities

• Monitor a specific portfolio of accounts and initiates action to facilitate on-time payment of invoices and to recover delinquent receivable.
• Collect relevant information that is needed to affect payments, including obtaining copies of invoices, proofs of delivery, credit memos and details from a DFR and on account payments.
• Contact customer (via phone and e-mail) regarding delinquent invoices, credit memos, invalid deductions, on account payments, customer disputes and terms discrepancies.
• Establish and maintain positive relationships with customers both internal and external.
• Document all customer collection contacts (both internal and external), specifically promises to pay, agreements and information requests.
• Consistently follow up to ensure customer information requests have been satisfied and commit.

Benefits

• Healthcare benefits (including medical, dental, vision, and health savings account)
• life, AD&D, and disability insurance
• 401k
• paid time off
• tuition reimbursement
• employee assistance program
• other fringe benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED