Credit and Collections Analyst
About The Position
The Assistant Credit Manager is responsible for assessing credit risk, maintaining audit compliance, and implementing effective accounts receivable collection strategies within their assigned territory. This role plays a critical part in supporting cash flow performance, reducing delinquency, and ensuring accurate account management across the business. The Assistant Credit Manager works closely with customers, Sales, Billing, and Credit Management teams to resolve account issues, research payment discrepancies, and maintain compliance with company policies and internal controls. This position requires strong analytical skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate is organized, proactive, customer-focused, and capable of handling sensitive financial conversations with professionalism and tact.
Requirements
- Bachelor’s degree in Finance, Accounting, or equivalent work experience required
- Minimum of 5 years of experience preferred in accounts receivable collections or related finance role
- Strong understanding of accounts receivable processes, credit policies, and aging analysis
- Excellent verbal and written communication and negotiation skills
- Ability to handle difficult conversations professionally and tactfully
- Strong organizational skills with exceptional attention to detail
- Proficiency in Microsoft Excel, including pivot tables and VLOOKUP functions
- Ability to manage multiple projects and priorities with minimal supervision
- Strong problem-solving and analytical skills
- Excellent time management skills with the ability to meet multiple deadlines
- Ability to work in a primarily desk-based role with extended computer use
Nice To Haves
- Experience with Dynamics SL, Salesforce, billing/payment portals, or similar finance software preferred
Responsibilities
- Proactively contact customers regarding past-due accounts via phone, email, and written communication
- Monitor accounts receivable aging reports and prioritize collection efforts to achieve KPI goals
- Research and resolve billing discrepancies, payment shortfalls, and account disputes
- Research customer payment portals to verify accurate invoice delivery and monitor payment status
- Negotiate payment arrangements while adhering to company credit and collection policies
- Apply and reconcile customer payments accurately within the ERP/accounting system
- Maintain detailed and up-to-date collection notes and account documentation
- Collaborate with Sales, Billing Team, and Credit Management to resolve account issues
- Escalate high-risk or severely delinquent accounts as appropriate
- Process file maintenance according to business controls guidelines
- Ensure audit compliance with applicable laws, regulations, and internal controls
- Assist Senior Credit Manager with preparation of ad hoc reports and special projects
Benefits
- Competitive compensation plan
- Health, dental, and vision benefits
- 401(k) retirement plan with employer matching
- Paid time off and company holidays
- Opportunities for professional growth and development
- Collaborative and team-oriented work environment
- Training and continued learning opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
