Credit and Collections Administrator - Full-Time!

Pro Builders Supply Ltd•Airdrie, AB

About The Position

The Credit and Collections Administrator is responsible for the effective oversight of credit approvals and the proactive management of collections, ensuring accuracy, appropriate credit limits, and disciplined follow-up on outstanding accounts. This role requires a high level of ownership, actively managing risk, securing payment commitments, and driving resolution of issues before they escalate. The position supports the business through strong customer relationships and clear communication.

Requirements

High school diploma (post-secondary education in accounting, business, or related field is an asset)
5 years of credit and collections experience
Strong knowledge of credit risk, collections strategies, and recovery practices
Experience with legal processes related to collections (liens, court procedures)
Understanding of applicable legislation (CCRA, PIPA, etc.)
Excellent negotiation, problem-solving, and interpersonal skills
Demonstrated ability to build relationships while holding firm on collections
Strong communication skills (written and verbal)
High attention to detail and strong organizational skills
Proficiency in accounting/ERP systems and Microsoft Office

Nice To Haves

Certified Credit Professional (CCP) or similar designation
Accounting coursework or designation (CGA, CPA modules, etc.)
Business Administration diploma or related education
Experience supporting general accounting functions (AP, GL, reporting)
Experience in a retail, construction, or building supply environment

Responsibilities

Supervise and approve all credit applications
Investigate creditworthiness using Equifax and trade references
Establish and manage credit limits and payment terms in line with company policy
Partner with General Managers to assess contractor credit based on project scope and financial data
Review financial statements, cash flow, and projections to support decision-making
Ensure financial exposure is minimized while supporting business growth
Monitor aging reports and communicate account status to General Managers
Place delinquent accounts on credit hold in the system as required
Lead collection efforts on overdue accounts, including direct communication with principals
Build strong relationships with customers while securing payment commitments
Identify creative, solutions-focused approaches to maintain steady cash flow
Proactively resolve issues before escalation
Prepare and manage liens and legal collection documents, ensuring deadlines and requirements are met
Represent the company in recovery processes and legal proceedings
Ensure compliance with applicable legislation (e.g., CCRA, PIPA)
Maintain strict confidentiality of company and customer information
Coordinate credit-related activities with AR Clerks
Partner with General Managers to ensure consistent execution of credit processes
Drive standardization and efficiency across locations
Oversee system accuracy and integrity within ProfitMaster
Manage setup and termination of staff cash accounts
Support special projects as assigned by the President
Provide occasional support to broader accounting functions
Contribute to continuous improvement of processes and systems