Credit and Collection Supervisor (Full Time) - Brampton, ON

Praxair•Brampton, ON

5d•$73,040•Onsite

About The Position

The Credit and Collection Supervisor is responsible for leading a team of Credit and Collections Professionals to deliver on key metrics (KPIs), meet Service Level Agreements (SLAs), and maintain world class service in accordance with Linde policies and procedures. This role requires a detail-oriented leader experienced in managing multiple business channels, with strong analytical capabilities, system proficiency, solid business acumen, and excellent interpersonal skills to collaborate effectively with internal and external stakeholders and strategic partners. This is an existing role with a starting salary of $73,040.

Requirements

Post secondary degree or diploma in Finance, Accounting, Business, or a related discipline.
3+ years of experience leading a Credit and Collections team in a supervisory or leadership capacity.
Experience using or working knowledge of large ERP systems (e.g., JD Edwards, SAP, Oracle).
Experience implementing and/or working with automation tools and technologies.
Experience working with third party collection agencies.
Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
Understanding of financial accounting concepts related to billing, collections, and receivables.
Demonstrated ability in performance measurement and quality monitoring.
Excellent written and verbal communication skills.
Ability to work in a fast-paced environment with multiple business lines or revenue streams.
Strong problem-solving, strategic thinking, and analytical skills; innovative mindset.
Strong relationship-building and customer service skills, with a focus on resolving issues correctly the first time.
Ability to remain composed under pressure and provide logical, practical solutions.
Dependable and accountable, with strong attendance and punctuality.

Responsibilities

Train, coach, and manage employee performance, attendance, and deliverables.
Oversee day to day activities of the collections team to ensure efficiency and compliance with company policies.
Monitor accounts receivable to reduce exposure, minimize bad debt, and improve Days Sales Outstanding (DSO).
Establish and maintain effective, cooperative working relationships with internal and external stakeholders.
Recommend and implement process improvements to increase efficiency and effectiveness.
Implement tailored, risk based strategies for collecting on past due accounts.
Conduct periodic reviews and analysis of past due accounts to drive timely resolution.
Support the team with conflict resolution and escalation management.
Contribute to the month end close process and ensure all deadlines are met.
Ensure process documentation and Standard Operating Procedures (SOPs) are accurate and up to date.