Credit Analyst

SiteOne Landscape Supply•Winston-Salem, NC

11d•Onsite

About The Position

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies. At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™! Perform collection and administrative duties for customer accounts, including telephone and email follow up with customers. Location & Schedule: This is an in‑office role located in Winston‑Salem, NC, with an expectation of working onsite five days per week.

Requirements

Team player with the ability to work well with small accounting team.
Strong organizational skills with the ability to multi-task.
Possess effective customer service, retention and collection skills.
Customer centric.
Goal and results oriented.
andds Hands on and details oriented.
Possess traits to adapt and flex to work with differing customer personalities.
High school diploma or equivalent.
5 years of experience in collections and customer service.
Basic accounting knowledge a plus.

Responsibilities

Systematic review and analysis of customer accounts to identify required follow up needed.
Manage customer accounts to maintain low levels of delinquency.
Negotiate, within pre-approved limits, payment plans and workouts, as needed, with past due customers along with resolution of unpaid finance charges.
Deploy effective methods for follow up to insure agreed upon customer deliverables pertaining to account status are met.
Process and post customer payments.
Identify, monitor and resolve unapplied payments, credit memos and returns.
Work closely and communicate effectively with company key account managers.