Credit Administrator (Accounts Receivable Specialist)

Miller's Textile Services, Inc•Wapakoneta, OH

6d•Onsite

About The Position

Miller’s Textile Services is currently hiring for a Credit Administrator to join our team at our Wapakoneta, Ohio location. The Credit Administrator plays a vital role in supporting the financial health of our organization by managing accounts receivable collections, ensuring adherence to credit and collection guidelines, and collaborating across departments to resolve customer account issues. This position is an integral part of our Customer Service and Finance functions and contributes directly to our ability to deliver exceptional service to our customers. At Miller’s Textile Services, we believe that investing in people provides them with the tools for success. We are committed to hands-on training, continuous improvement, and a promote-from-within culture. Our mission extends beyond our customers to our employees: We show up on time, do what we say, and finish what we start…and have fun doing it!

Requirements

High school diploma or GED plus 1 year of related work experience required; degree in accounting or finance preferred
Proficiency in Microsoft Office applications and accounting software
Strong communication and interpersonal skills
Independent self-starter with a willingness to learn and adapt
Strong analytical, organizational, and problem-solving skills
Ability to manage competing priorities in a fast-paced environment
High level of professionalism when responding to inquiries or complaints from customers, employees, or business partners
Must be able to read, write, and communicate effectively in English
Ability to sit, stand, and perform office-related tasks for extended periods of time
Ability to occasionally lift and/or move up to 50 pounds
Must be able to pass a pre-employment and random drug screening
Must be able to pass a background check with no felony convictions involving theft, dishonesty, misappropriation of funds, or violence within the last seven years

Responsibilities

Administer the accounts receivable collection process in accordance with Accounts Receivable Credit & Collection Guidelines and the Lost Customer process
Process daily accounts receivable by applying cash receipts, including checks (remote deposit), credit cards, and ACH payments
Maintain accurate customer account balances and professionally reconcile discrepancies with customers as needed
Prepare and review weekly, monthly, and quarterly reports related to past-due accounts
Communicate effectively with the Accounting Manager, Customer Service Manager, Director of Service, Regional and Assistant Regional Managers, Director of Finance, and President regarding delinquent accounts
Collaborate with the Service department to negotiate and manage delinquent customer payment plans
Maintain accurate and up-to-date customer contact information, including email addresses
Send W-9 forms to customers as required
Administer customer collection letters and coordinate with internal leadership and outside legal counsel when necessary
Participate in quarterly bad debt write-off meetings with senior leadership
Process daily incoming and outgoing mail related to accounts receivable
Purchase office supplies and provide general administrative support as needed
Perform other related duties as assigned to support the Customer Service and Finance teams