Credentialing Team Lead

BetterHelp

13d•$55,000 - $75,000•Remote

About The Position

BetterHelp is the world's largest online therapy service, dedicated to making mental health care accessible. As the Credentialing Team Lead, you will be part of a diverse team focused on expanding access to therapy. The company prioritizes employee well-being and professional development, offering opportunities for individual growth and impact within a supportive community.

Requirements

3+ years of experience in healthcare credentialing, operations, or administrative support in a payer or provider setting.
1+ years experience supervising credentialing associates.
Operational leadership and accountability.
Strong understanding of NCQA credentialing requirements and best practices.
Proficiency with Microsoft Excel/Google Sheets and experience with CRM or credentialing software (e.g., CAQH, Verifable).
Excellent organizational and communication skills, with the ability to manage multiple tasks and deadlines.
Experience in behavioral health or mental health provider credentialing.
Ability to work in the US.
Ability to travel to San Jose, California offices up to three times per year.
Ability to travel to an additional company offsite.

Responsibilities

Supervising and improving all Credentialing and Recredentialing Workflows and Team Members.
Maintaining the full cycle provider credentialing and recredentialing processes.
Building and improving operational processes.
Improving team turnaround times.
Developing credentialing workflows.
Supervising a team of credentialing associates.
Providing day-to-day guidance, training, and support to credentialing associates.
Designing, documenting, and implementing scalable credentialing workflows and standard operating procedures (SOPs).
Identifying and troubleshooting inefficiencies in credentialing and recredentialing processes.
Collaborating cross-functionally to ensure credentialing processes integrate smoothly with clinical, compliance, and billing teams.
Managing relationship with CVO (Credentialing Verification Organization), Verifiable.
Maintaining accurate and up-to-date provider information in internal databases and Verifiable.
Tracking application statuses, credentialing deadlines, and recredentialing timelines to ensure timely completion.
Analyzing and updating processes to improve timelines.
Liaising with CVO to resolve any issues or delays in the credentialing process.
Developing and maintaining dashboards, reports, and trackers related to provider credentialing and compliance.
Analyzing data to identify trends, delays, or potential risks in credentialing timelines.
Providing regular updates to leadership on key metrics and process improvements.