Credentialing Specialist

ShiftKey • Irving, TX

2d • $21 - $24 • Hybrid

About The Position

ShiftKey is seeking a detail-oriented, proactive Credentialing Specialist to join its credentialing team. The role verifies healthcare provider credentials in a high-volume, production-driven environment where speed and accuracy support compliance, mitigate risk, and help qualified professionals begin providing care without delay. Performance metrics are clear and transparent, and the specialist will work with a collaborative team at a growing technology company, with opportunities to learn and take on new challenges.

This is a full-time position based at ShiftKey’s Irving, Texas head office. The role is onsite during training; after training, it follows a hybrid schedule of three office days per week (Tuesday, Wednesday, and Thursday) and two remote days. Typical hours are 8:30 AM to 4:30 PM, with some flexibility to accommodate personal needs.

Requirements

• Experience in credentialing, compliance, or a similar high-volume, detail-oriented role.
• Ability to balance high-speed output with strong attention to detail.
• Strong time-management skills, including the ability to self-start, prioritize independently, and organize daily work.
• Comfort working toward steady production metrics in a fast-paced environment.
• Collaborative approach and ability to work productively both in a team and independently.
• Excellent verbal and written communication skills.

Nice To Haves

• Experience with Google Workspace, macOS, Salesforce, or Slack; training may be provided.

Responsibilities

• Process a high volume of credential verifications—around 2,500 per month once fully ramped—while maintaining a minimum 90% accuracy rate.
• Review applications, primary source verifications, licenses, and certifications to ensure data meets internal and regulatory standards.
• Organize daily work independently to balance speed and precision and avoid onboarding and re-credentialing bottlenecks.
• Manage an individual credentialing queue and collaborate with the broader team to share best practices.
• Validate credentials and licenses for compliance with local, state, and federal regulations.
• Partner with Credentialing Leads on background checks and other verification tasks.
• Maintain accurate documentation of credentialing activities.
• Proactively report potential roadblocks, barriers, or other issues to leadership.
• Support special projects and initiatives within the credentialing team.
• Perform other duties as assigned by leadership.

Benefits

• Comprehensive health, vision, and dental coverage beginning on the first day.
• Generous paid time off and company-paid holidays, including flexible floating holidays.
• 100% 401(k) employer match up to 6%.
• Paid parental leave.
• Wellness support, including access to mental health resources.
• Inclusive and collaborative work environment.
• Hybrid-friendly office spaces designed to be fun and engaging.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed