Credentialing Representative

TransUnion • Chicago, PA

2d • Hybrid

About The Position

The Membership and Credentialing team is responsible for ensuring that applicants and end users meet applicable business, regulatory, and TransUnion credentialing requirements before gaining access to TransUnion products and services. The team conducts due diligence, verifies permissible purpose and business legitimacy, and partners with Sales and business units to support compliant onboarding and a positive customer experience. This role reports to Consumer Operations Support Lead. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Requirements

• At least 3 years of experience working directly with clients, handling escalations, and managing credentialing or recredentialing requirements.
• Experience conducting due diligence examinations or investigations involving complex business cases and applicants from multiple geographic regions.
• Knowledge of federal, state, city, municipal, and international regulatory requirements used to verify and authenticate applicant businesses.
• Experience assessing permissible purpose, authorized use, business legitimacy, and compliance with established credentialing policies.
• Ability to apply credentialing policies consistently and recommend policy or process amendments based on practical experience and identified business needs.
• Experience using third-party investigative, business-verification, or due diligence tools to research applicants and validate business information.
• Strong online research skills, including the ability to identify reliable sources that can supplement approved third-party resources.
• Ability to review and interpret business documentation, regulatory records, transactional information, and credentialing requirements.
• Ability to document findings clearly, maintain accurate records, and make informed recommendations on complex credentialing cases.
• Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Nice To Haves

• Experience serving as a subject matter expert or providing day-to-day guidance in the absence of a manager.
• Experience mentoring, coaching, or training team members on processes and best practices.
• Exposure to international credentialing, due diligence, regulatory verification, or business legitimacy reviews.
• Experience participating in projects, process-improvement initiatives, or the development of training materials.

Responsibilities

• Manage complex credentialing and recredentialing cases, including applicants located in the United States and international markets.
• Authenticate end users and confirm their permissible purpose and authorized use of TransUnion products and services in accordance with applicable laws and regulations.
• Evaluate the intended use of requested products and services, including complex packages and requests involving geographic areas outside the United States.
• Conduct due diligence examinations and investigations using approved third-party tools, online resources, and other appropriate research methods.
• Assess applicant business legitimacy based on federal, state, city, municipal, and applicable international regulatory requirements.
• Respond to escalated client inquiries through both verbal and written communication in a timely and professional manner.
• Serve as a subject matter expert on credentialing matters and provide guidance, updates, and direction to team members and business partners.
• Mentor, coach, and support team members by sharing process knowledge, prior experience, and credentialing best practices.
• Identify recurring process or communication concerns and recommend improvements that enhance efficiency, compliance, training, and customer satisfaction.
• Partner with Sales, business units, potential customers, and other impacted groups to resolve issues and support effective credentialing decisions.

Benefits

• Day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
• Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
• Tax-advantaged HSA and FSA accounts.
• Company-paid basic life and AD&D.
• Optional voluntary life and AD&D for you and your family.
• Short- and long-term disability.
• Legal plan.
• Pet insurance.
• Travel accident coverage.
• Adoption assistance.
• Fertility planning coverage.
• Caregiver support.
• Dependent Care FSA for possibility of an employer match.
• Complimentary Care@Work membership.
• Up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• 401(k) with employer match.
• Employee Stock Purchase Plan (ESPP).
• Financial wellness resources.
• Career coaching.
• Optional long-term care insurance.
• Tuition reimbursement.
• Flexible time off for exempt employees or paid time off for nonexempt employees.
• Up to 12 paid holidays per year.
• Commuter benefits.
• Employee discounts.
• Charitable gift matching.
• Paid volunteer time off.
• Corporate volunteer events.
• 24/7 support including professional therapy, coaching, and emotional well-being programs.
• Guided meditation and resources that support physical, mental, social, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed