Credentialing Manager

Better-Health-Group

21h

About The Position

Our mission at Better Health Group is Better Health, and our passion is helping others. We are looking for a career opportunity that offers personal and professional growth and a chance to help others achieve Better Health. Our commitment, passion, and culture set us apart, and our Team Members make a difference daily by supporting providers and payors to ensure best-in-class healthcare experiences for patients. The Credentialing Manager (Operations) is an operational role responsible for overseeing the day-to-day activities of the department to ensure smooth and efficient operations. This role reports to the Director of Operations and is part of the larger Operations team.

Requirements

Bachelor’s Degree in business administration, healthcare administration, or related field required
5+ years experience of proven success in an operations management role
Computer literacy in Google Suite and Microsoft Office products
Demonstrated ability to manage multiple priorities in a fast-paced environment
Ability to handle confidential information in a professional manner
Ability to make sound business judgments
Excellent interpersonal skills and ability to work with and manage a variety of people
Excellent communication skills both written and verbal
Strong leadership and analytical skills
Must be organized and detail-oriented
Ability to build & motivate teams
Possess excellent presentation and organizational skills; ability to collaborate, manage, and expand relationships across the organization and with all levels of management
Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
Is able to work within our Better Health environment by facing tasks and challenges with energy and passion
Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
Demonstrated ability to handle data with confidentiality
Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision
Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
Excellent written and verbal communication skills; must be comfortable communicating with senior-level leadership, providers, and health plans
Strong interpersonal and presentation skills
Strong critical thinking and problem-solving skills
Must be results-oriented with a focus on quality execution and delivery
Appreciation of cultural diversity and sensitivity toward the target patient population

Nice To Haves

Master’s Degree preferred
Bilingual a plus

Responsibilities

Manage and supervise daily operational activities to ensure they align with organizational goals
Implement and enforce operational policies and procedures
Lead and motivate a team of operational staff
Provide guidance, training, and support to team members to enhance their performance and development
Identify areas for process improvement and implement changes to enhance efficiency
Collaborate with cross-functional teams to streamline workflows
Effectively allocate and manage resources, including personnel, equipment, and budget
Monitor resource utilization and make recommendations for optimization
Implement and maintain quality control standards to ensure the delivery of high-quality products/services
Conduct regular audits and assessments to identify and address areas for improvement
Foster open communication channels between departments to ensure smooth collaboration
Coordinate with other managers to align operational processes with overall organizational objectives
Develop and monitor key performance indicators (KPIs) to track operational performance
Analyze data and prepare reports to inform decision-making
Identify training needs within the operations team and develop programs to enhance skills
Implement ongoing professional development initiatives
Additional duties as assigned