Creative Workflow Graphic Designer

RR Donnelley•Wheeling, WV

21h•$22 - $33•Onsite

About The Position

The Creative Workflow Graphic Designer role manages workflow of the creative design studio and supports creating effective design solutions for customer materials through both print and digital media when business needs require. This role acts as the primary day-to-day liaison between clients and internal creative teams, monitoring projects including scheduling, estimating, obtaining job detail information, and job tracking with consistent client contact. The position establishes and promotes excellent customer service through effective and proactive communications to inform clients and other stakeholders on project status. The designer assembles appropriate resources required to successfully implement client projects with management support, and enters and tracks a high volume of data-related work components and updates to the client project tracking system. They effectively track multiple timelines and projects at various stages of a project life cycle, peer proof to ensure the accuracy of design specifications, and attend and set relevant client meetings and project management status calls, providing the team with relevant notes. The role requires understanding the restrictions and limitations of the design deliverable process and managing client expectations, interacting with clients virtually and in person. Adherence to Williams Lea and client site policies is expected, along with cost-efficient use of equipment and supplies. Other related duties and participation in special projects as assigned are also part of the role. Supporting responsibilities include design and production of a diverse range of graphic, print, and digital media collateral as needed, ensuring brand consistency while offering a fresh approach to design, artwork, digital and print output.

Requirements

Bachelor's degree in digital arts/graphic design (or other related field) or equivalent years of experience preferred
2-4 years of relevant work experience managing projects in the graphic design industry, experience working within strict brand guidelines preferred
Proven skills in administrative software, including Microsoft Office (Excel, Word, PowerPoint) and Access
Ability to interpret and understand clients’ expectations to guide the creation of creative briefs
Strong project management skills, organizational skills, and time management skills
Superior presentation and communication skills, both written and verbal, with the ability to listen for understanding
Proven track record with strong and effective client relationships and solution delivery with the ability to anticipate needs on behalf of the client
Good problem-solving skills, with the ability to understand when to escalate a problem to a supervisory level
Knowledge of the latest Adobe Creative Suite (InDesign, Photoshop, Illustrator)
Conceptual creative and production skills with a good understanding of layout principles, aesthetic design concepts and typography
Complete understanding of the “big picture” which allows the individual to problem-solve, analyze potential solutions, and use sound judgment
Must have the ability to work independently and manage high volumes of information during high-stress situations

Responsibilities

Act as primary day-to-day liaison between clients and internal creative teams
Monitor projects, including scheduling, estimating, obtaining job detail information and job tracking with consistent client contact
Establish and promote excellent customer service through effective and proactive communications to inform clients and other stakeholders on project status
Assemble appropriate resources required to successfully implement the client's projects with the support of management
Enter and track a high volume of data-related work components and updates to the client project tracking system
Effectively track multiple timelines and projects at various stages of a project life cycle
Peer proof to ensure the accuracy of design specifications
Attend and set relevant client meetings and project management status calls and provide the team with relevant notes following the meetings
Understand the restrictions and limitations of the designs deliverable process and manage client expectations where appropriate
Interact with clients virtually and in person
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner
Perform other related duties and participate in special projects as assigned
Support design and production of a diverse range of graphic, print, and digital media collateral as needed
Ensure brand consistency while offering a fresh approach to design, artwork, digital and print output