Creative Services Specialist

GHD Group Pty Ltd•DORAL, FL

11h•Hybrid

About The Position

At GHD Advisory, we are invested in creating sustainable commercial outcomes with clients driving change in water, energy and urbanization. Join a team committed to solving complex challenges across the value chain, from capital deployment to asset management, enabling resilience, growth and sustainability. GHD is seeking a Creative Services Specialist to join our Strategic Communications, Engagement and Communities team. This position can be located in in any of our GHD offices - Florida, Atlanta or Houston. In this role, you will lead the creative process from concept through execution for communications deliverables tied to public engagement, community outreach, stakeholder presentations, project branding, digital/social campaigns, and print collateral. You'll develop and maintain visual and verbal brand guidelines that reflect client project goals and public-engagement ethos, ensuring consistency across all touchpoints. Working closely with GHD's project teams, clients, and vendors, you'll manage multiple concurrent creative projects, oversee multi-channel assets (presentation decks, infographics, renderings, event graphics, signage, social/digital content, video/animation, and print materials), and coordinate with internal/multi-disciplinary teams to foster collaboration and creative excellence. You'll also use data and insights to evaluate communications performance, design engagement survey tools, track KPIs, and recommend improvements for future outreach efforts. A key aspect of this role involves ensuring accessibility and inclusion, coordinating production of multilingual materials and applying working knowledge of ADA and Section 508 compliance standards to ensure inclusive communication and design practices across platforms and communities. If you're passionate about transforming infrastructure systems through strategic design and empowering clients to achieve their objectives, we invite you to bring your expertise to GHD and help shape the future of advisory excellence.

Requirements

Bachelor’s degree in Graphic Design, Communications, Marketing, or equivalent experience.
3 to 7 years of progressive experience in creative services, marketing communications or engagement roles, ideally within the AEC, infrastructure or public-sector context.
Proficiency with design/production tools (Adobe Creative Suite, Microsoft 365e, presentation software, digital/social platforms); familiarity with websites and emerging visualization/engagement tools for public meetings a plus.
Demonstrated portfolio of creative work across digital, print and event/media channels, especially in public or stakeholder-facing engagements.
Self-starter and strong organizational skills: able to lead through ambiguity, manage budgets/timelines, coordinate across disciplines, deliver high-quality work under deadlines.
Excellent visual design sensibility, storytelling ability and communication skills (written, verbal, presentation).
Experience in community/public-engagement or stakeholder communications within AEC, infrastructure or built-environment projects is highly desirable.
Collaborative mindset, comfortable working with both creative teams and technical professionals (engineers, planners, architects) and translating technical content for public audiences.
Ability to work both independently and collaboratively with project staff and partners
Ability to effectively work in a fast-paced environment

Nice To Haves

familiarity with websites and emerging visualization/engagement tools for public meetings a plus
Experience in community/public-engagement or stakeholder communications within AEC, infrastructure or built-environment projects is highly desirable.

Responsibilities

Lead the creative process from concept through execution for communications deliverables tied to public engagement, community outreach, stakeholder presentations, project branding, digital/social campaigns, and print collateral.
Oversee creative assets across channels including presentation decks, websites, infographics, renderings, event graphics, signage, social/digital content, video/animation (where applicable), and print materials.
Manage multiple concurrent creative projects, prioritize workflow, track budgets, and ensure timely delivery and quality control of materials.
Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment.
Collate and analyze data using preset tools, methods, and formats. Involves working independently.
Collate and summarize information for use in developing content and write first drafts of straightforward content for print or websites.
Organize and prepare complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for special reports.
Deliver required outcomes by coordinating activities of subcontractors and suppliers; act as a primary point of contact for them while working within an established contract to deliver successful public relations and government relations campaigns.
Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Develop tactical public relations campaigns planning to assist in the achievement of public relations goals.
Help others get the most out of external communications systems by offering support and advice.
Help senior colleagues manage client and customer relationships by using relevant sales or client systems.