Creative Services Project & Production Manager

Torchy's Tacos•Austin, TX

1d•Hybrid

About The Position

The Creative Services Project & Production Manager role oversees the end-to-end process of creative production, with a strong focus on print and in restaurant materials. This role balances creative problem-solving with process discipline while managing timelines, resources, field tools, and agency partners to ensure flawless execution from concept through installation.

Requirements

4+ years of project management experience, preferably within creative services, marketing, or print production.
Strong knowledge of print production processes, materials, and installation.
Experience managing agencies, vendors, and freelance resources, with proven success in negotiation and partnership.
Proficiency in project management tools (e.g., Asana/Basecamp, Canva, digital asset libraries like Bynder, Monday.com, Smartsheet, or similar).

Nice To Haves

Experience in restaurant, retail, or consumer-facing environments.
Familiarity with environmental graphics, in-store marketing, or signage production.
Experience with creative request and template systems (e.g., Lytho, Templafy, Brandfolder, or custom-built tools).

Responsibilities

Lead creative services projects from initiation through completion, ensuring alignment with brand standards and business objectives.
Build and manage detailed project timelines, budgets, and deliverables across multiple stakeholders.
Serve as the central point of contact between internal teams, agencies, and vendors.
Oversee print production for all in-restaurant and marketing materials, ensuring quality, accuracy, and cost-effectiveness.
Manage the production process from design handoff to vendor proofing, printing, shipping, and final installation.
Troubleshoot production challenges and recommend innovative, efficient solutions.
Partner with creative agencies and print vendors to deliver on-time, high-quality outputs.
Identify, hire, and manage freelance designers to support specialized design needs or increased project volume.
Negotiate costs, manage contracts, and ensure external partners adhere to brand and quality standards.
Evaluate partner performance and maintain strong working relationships.
Manage the field-based creative request system, including project intake, routing requests to the appropriate designer, and acting as liaison between the designer and requestor to ensure clarity, quality, and timely delivery.
Own the creative Ad Builder system used by Field Marketing teams, including identifying and prioritizing templates based on business needs, overseeing template creation, uploading and maintaining templates, and managing overall adoption, usage, and troubleshooting.
Work closely with marketing, brand, culinary, and operations teams to ensure creative execution supports business needs.
Align stakeholders on project goals, progress, and changes throughout the process.
Manage feedback loops and approvals to keep projects moving forward.
Perform additional duties as assigned.