Contract Creative Project Manager

TNT Growth • Miami, FL

7d • Remote

About The Position

TNT Growth is seeking a Creative Project Manager to oversee their creative production function from start to finish. This role involves managing the entire process, including intake, delivery, client feedback, and reporting. The Creative Project Manager will serve as the primary point of contact for clients, designers, and Growth Managers, ensuring projects are completed on time and according to brief. Success will be measured by consistent on-time delivery, rapid client feedback turnaround, and the establishment of clear, documented systems for the team. This is a global hire with a contract length of 3-6 months, extendable based on business needs.

Requirements

• 3+ years of experience as a project manager within a creative, advertising, or marketing agency.
• Direct client-facing experience, including owning conversations, managing expectations, and representing a team independently.
• Proficiency with project management tools such as ClickUp, Asana, or similar.
• Comfort working across multiple time zones alongside a U.S.-based team.
• Strong written and verbal English communication skills.
• Good prioritization skills and the ability to stay calm under pressure.
• Comfort with ambiguity in a fast-changing environment.

Responsibilities

• Own the creative production function end-to-end, including intake, resourcing, delivery, reporting, and client feedback loops.
• Manage creative operations to ensure timely and on-brief project delivery.
• Coordinate projects from start to finish, managing deadlines, proactive communication, and capacity planning for the creative team.
• Interface directly with clients in real-time to manage expectations, deliver updates, and represent the agency during feedback cycles.
• Participate in client meetings to clarify project goals, timelines, or deliverables, serving as the day-to-day creative contact.
• Collaborate with Growth Managers and the marketing team to align deliverables with overall client strategy.
• Architect and maintain reporting systems (e.g., ClickUp custom fields and dashboards) for tracking delivery and feedback turnaround performance.
• Own and update team SOPs for creative ops workflows, UGC production, client onboarding intake, and research processes.
• Monitor the creative intake pipeline daily to ensure new work is triaged, correctly routed, and automations are up-to-date.
• Lead recurring cross-functional meetings related to creative production, including setting agendas and driving follow-through.
• Maintain adjacent tracking systems for finance and operations, such as UGC creator expense tracking and the creator rolodex.
• Ensure processes are clearly documented for ease of understanding, handoff, or coverage.
• Provide informal mentorship and coaching to creative team members, offering guidance on client and production challenges.
• Report on creative capacity and workflow to leadership, providing strategic recommendations.
• Own and report against core creative-ops OKRs, including on-time delivery (target: ≥90%) and creative feedback turnaround (target: ≥50% within 24 hours).
• Utilize data and metrics to drive continuous improvements in team workflow and output quality.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed