Creative Project Coordinator

ePromos•, (Multiple States)

1d•$50,000 - $60,000•Remote

About The Position

ePromos Promotional Products, LLC, has been a leading industry distributor in the promotional space for over 20 years! Our award-winning website combined with our sales strategy, service capabilities and enterprise level solutions consistently set us apart. As a remote-first company, ePromos embraces flexibility, collaboration, and continuous improvement. Our team is composed of passionate professionals who thrive in a fast-paced, performance-driven culture where ideas are valued and innovation is encouraged. Our values are strong with a deep-rooted emphasis on giving back as part of our ePromos Cares mission. At ePromos, we don’t just sell products—we help build brands. Join us and be part of a company that’s redefining the promotional marketing space through strategic thinking, bold creativity, and a people-first approach.

Requirements

1 to 3 years of experience in a project coordination, creative operations, or marketing support role; internship experience in a creative or agency environment is welcome.
Strong organizational skills and a demonstrated ability to juggle multiple priorities and deadlines without dropping the ball.
Clear, professional written and verbal communication skills with a genuine customer service mindset.
Familiarity with project management tools, preferably Jira; willingness to become a power user quickly.
Basic proficiency in Adobe Creative Suite (InDesign, Photoshop, or Illustrator) for light production and editing tasks.
Experience with or interest in DAM platforms, proofing tools like PageProof, or similar creative workflow software.
High attention to detail and a proactive, problem-solving approach.
Comfortable working in a fast-paced, deadline-driven environment alongside a collaborative team.

Nice To Haves

Experience in promotional products, marketing, or a creative agency is a plus but not required.

Responsibilities

Receive, review, and organize incoming creative Jira tickets from sales reps, account managers, and internal stakeholders.
Ask clarifying questions upfront to ensure creative has everything needed before work begins, including specs, assets, deadlines, and context.
Monitor ticket queues and flag bottlenecks, missing information, or unrealistic timelines before they become problems.
Keep Jira boards clean and current, including closing completed tickets, updating statuses, and archiving stale requests.
Ensure projects stay on schedule by following up with requestors and creative team members at key checkpoints.
Own the day-to-day management of PageProof, our online proofing platform, for both internal and client-facing creative.
Set up proofs, assign reviewers, track feedback rounds, and ensure approvals are completed within defined timelines.
Communicate proof status and feedback to the creative team clearly and promptly.
Maintain organized proof records and version history for reference and quality control.
Support the ongoing management, organization, and upkeep of our DAM platform to ensure assets are findable, properly tagged, and up to date.
Assist in implementing enhancements, folder structures, and naming conventions as the platform evolves.
Help onboard team members to the DAM and serve as a go-to resource for platform questions.
Flag outdated or off-brand assets and coordinate with the design team on replacements.
Perform small-scale design edits and updates in Adobe Creative Suite or similar tools, such as swapping out copy, resizing assets, or updating logos.
Support the creative team during high-volume periods by handling straightforward production requests independently.
Ensure all design work, even minor edits, adheres to brand guidelines and quality standards.
Monitor and respond to the team's creative request inbox in a timely, professional manner.
Support reporting tasks including pulling data from Jira, PageProof, and other tools to help track team productivity and project metrics.
Assist with NetSuite-related administrative tasks as directed.
Help document and maintain process guides, SOPs, and team resources.
Serve as a friendly, responsive point of contact between the creative team and internal partners across marketing and sales.
Set clear expectations around turnaround times, project scope, and process requirements, and communicate updates proactively.
Handle intake conversations with a service-first attitude, helping stakeholders feel heard while also managing realistic timelines.
Escalate conflicts or capacity issues to the appropriate manager with context and a proposed path forward.