Creative Operations Project Manager

Thermacell Repellents, Inc. • Bedford, MA

10h • Hybrid

About The Position

The Creative Operations Project Manager at Thermacell is accountable for enabling the company’s go-to-market engine by ensuring creative work across packaging, POS, campaigns, and commercial assets moves from request to execution with clarity, rigor, and discipline.

This role owns the end-to-end workflow and execution framework for creative work in a highly regulated, seasonal, consumer products environment. They serve as the central point of coordination for creative intake, prioritization, timelines, and resourcing, ensuring work is aligned to Thermacell’s commercial roadmap, brand standards, and regulatory requirements.

Acting as the operational connective tissue between Marketing, Sales, Operations, Regulatory, and external partners, the Creative Operations Manager reduces ambiguity around ownership, prevents rework, and ensures creative deliverables are delivered on time, in alignment with established brand standards, and ready for production and retail execution. This role brings an evolution of centralized structure where work has historically been fragmented across teams. This position plays a critical role in scaling Thermacell’s creative output without sacrificing accuracy, speed, or quality.

Requirements

• 3-5+ years in creative operations, project management, or trafficking, ideally in agency or in-house creative teams.
• Proficiency in project management tools (e.g., Monday, Asana, Jira, Lytho).
• Strong, data-driven understanding of creative production workflows.
• Exceptional organization, communication, and interpersonal skills
• Experience with Stage-Gate process
• Ability to translate marketing brief into creative brief
• General knowledge and understanding of printing process
• Familiar with AI tools and basic artwork process
• Experience in packaging design and working with brand guidelines
• Bachelor’s degree in Marketing, Design, Communication or Operations preferred.

Responsibilities

• Manage and continuously improve the lifecycle of creative projects from intake through final delivery, serving as the single source of truth for timelines, status, and execution.
• Intake, Prioritization & Capacity Planning: Manage creative demand by standardizing intake, prioritizing work against business needs, and aligning resources to timelines and capacity.
• Resource & Vendor Coordination: Coordinate internal creative resources and external agencies to ensure balanced workloads, clear expectations, and on-time delivery.
• Project Management & Scheduling: Define and manage project plans, milestones, review stages, and approvals for campaigns, packaging, POS, and commercial assets.
• Cross-Functional Stakeholder Partnership: Act as the primary Marketing liaison between Creative, Sales, Operations, Regulatory, and leadership to reduce friction, resolve conflicts, and drive clarity.
• Budget Tracking & Performance Metrics: Track project costs and invoices and report on operational metrics such as volume, velocity, and efficiency.
• Tools & Systems Ownership: Own and optimize creative workflow and asset management tools (e.g., Monday, Asana, Workfront, Canto, Lytho).
• Own and continuously improve the lifecycle of creative projects from intake through final delivery, serving as the single source of truth for timelines, status, and execution.
• Ensure final deliverables align with established brand standards, quality requirements, and regulatory approvals prior to release or production.
• Vendor & Contract Coordination: Support vendor onboarding and coordinate SOWs and project documentation in partnership with Finance and Legal.

Benefits

• Compensation for this position will include a competitive base salary ($86,900 - $115,800) and an Annual Target Bonus opportunity. Details provided separately.
• We are proud to offer a competitive & valuable benefits package that enables you to protect your health, your family, and your way of life. It includes best-in-class medical & dental insurance where Thermacell pays for 82.5% of the premiums. Thermacell pays for the first half of your medical deductible through our Health Reimbursement Account for PPO & HMO Plans as well as contributes to your Health Savings Account if you enroll in the HSA plan. Long & Short-term Disability & Group Term Life insurance is also available at no cost to you.
• Paid time off for this position will consist of accrued vacation at a competitive level, along with 11 Holidays and a day off for your Birthday! 40 hours of wellness time is also available on your first day of employment. Additionally, a company shutdown period is offered for one week between Christmas and New Year’s Day where the majority of business operations pause, and employees are encouraged to rest and recover together. Critical functions may require limited coverage to ensure business continuity.
• Additionally, you will have access to a variety of additional benefits such as vision, supplemental life, critical illness, Medical Flexible Spending Account, Dependent Care Flexible Spending Account, accident, SecureSave savings account, Employee Assistance Program, product benefit, wellness benefit, financial coaching and pet insurance for your furry family members! You can find all these details and more in our benefits guide along with additional discounts. You will be eligible for the employer 401K match up to 4% after completing one year of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees