Creative Operations Manager

Edelman Financial Engines•United States Remote, Nationwide

About The Position

At Edelman Financial Engines (EFE), our purpose is to guide people with the financial advice they need to thrive. We believe that every dollar saved represents a lifetime of hard work and aspirations, and every dollar invested has job to do for our clients. That’s why we are committed to managing our clients’ investments by truly understanding them as people first and then delivering advice, strategies and solutions to help them feel confident about the plans they are making, whether for today, tomorrow, or in the great unknown future. Our goal is to build long-term relationships based on respect, integrity, and a belief that our responsibility is to help people make smart investments decisions in every stage of their lives. Our culture is grounded in our CORE values: Client First, One Team, Respectful Candor, and Endless Curiosity. These values guide everything we do, for our clients and each other. We are committed to moving forward together. If you are inspired by purpose-driven work and a collaborative, values-led culture, we invite you to explore a career with us. Edelman Financial Engines is seeking a Creative Operations Manager to help support and scale the operating foundation for our Brand & Creative team. This role plays an important part in enabling high-quality creative work by supporting the systems, workflows, and resourcing models that allow ideas to move efficiently from concept to delivery. As a key partner to Brand, Creative, and cross-functional teams, you will help ensure work is set up for success through clear intake, thoughtful prioritization, and strong operational execution. You will contribute to creating the conditions for creativity to thrive — balancing speed, rigor, and flexibility while maintaining alignment with broader business goals. This role is ideal for someone who enjoys bringing structure to complex environments and is motivated by improving how teams work together to deliver meaningful brand experiences.

Requirements

4–6 years experience supporting creative teams through project management, creative operations, or similar roles
Experience working within established workflows and contributing to process improvements
Strong organizational and problem-solving skills with attention to detail
Ability to manage multiple initiatives simultaneously and adapt to changing priorities
Experience working with freelancers, agencies, or external production partners
Familiarity with project management tools such as Adobe Workfront
Experience with digital asset management platforms such as Brandfolder, Frontify, AEM
Strong communication skills and ability to collaborate across cross-functional teams
Self-starter with a proactive and solutions-oriented mindset
Comfortable operating in evolving environments where priorities may shift
Brings structure and organization while remaining flexible and pragmatic
Approaches challenges with curiosity and a problem-solving mindset
Builds trust by keeping work organized, clear, and moving forward

Responsibilities

Support and continuously improve end-to-end creative workflows from intake through delivery
Help implement intake and briefing structures that create clarity and reduce rework
Apply prioritization frameworks to align creative work with business goals and team capacity
Identify opportunities to streamline processes and improve cross-functional collaboration
Help guide teams on how to engage Brand & Creative effectively, setting clear expectations for intake, timelines, and ways of working
Support resourcing across internal team members, freelancers, and external partners
Maintain visibility into team capacity, skill sets, and workload distribution
Align project needs with the appropriate creative resources
Flag potential resourcing gaps and support planning efforts as initiatives scale
Manage core creative tools, including creative and AI tech stacks, project management platforms, digital asset management systems, and workflow solutions
Maintain standards for asset organization, naming conventions, and version control
Ensure tools and systems are used consistently across teams and partners
Support relationships with vendors supporting creative technology platforms
Track operational health across throughput, efficiency, and speed to market
Identify opportunities to improve consistency, quality, and scalability of creative output
Support development of repeatable frameworks that enable multi-channel content creation