Creative Operations Senior Manager

Graza•Brooklyn, NY

About The Position

We’re hiring a Creative Operations Senior Manager to own and scale how creative work gets done across the business. This role sits at the center of Creative, acting as both operator and architect. You will bring structure to ambiguity, design scalable systems, and serve as the source of truth across all creative workstreams. Partnering closely with Creative, Marketing, Brand, and cross-functional teams, you will ensure work is delivered efficiently, on time, and at the highest level of quality. You don’t just manage projects—you build the infrastructure that enables a high-performing creative team to operate at scale.

Requirements

7–10 years of experience in creative operations, project management, production, or a similar role within a fast-paced brand or agency environment
Proven experience building and scaling creative workflows, systems, and operating rhythms (not just managing projects)
Strong background supporting multi-channel marketing workstreams (brand, marketing, packaging, and campaign production)
Deep experience with project management tools (Asana strongly preferred), Slack, and Google Suite
Strong understanding of resource planning and capacity management across creative teams
Experience working across fast-moving creative environments with multiple stakeholders and tight timelines
Exceptional organizational, problem-solving, and critical thinking skills with strong attention to detail
Clear and confident communicator with the ability to align and influence cross-functional teams
Highly proactive, solutions-oriented, and comfortable operating in ambiguity
Obsessed with improving how work gets done—always looking to simplify, streamline, and scale systems

Nice To Haves

Experience working in-house at high-growth consumer brands (CPG preferred)
Experience working closely with Creative Director, Brand, and Marketing leadership
Experience implementing or improving DAM or project management systems at scale
Passion for building high-functioning, efficient creative organizations

Responsibilities

Own the full lifecycle of all creative workstreams (brand campaigns, marketing, packaging, and brand initiatives) from intake through final delivery
Define timelines, milestones, and approval paths across all projects
Ensure all work is delivered on time, on brief, and at a high standard
Act as the central point of accountability for project health, deliverables, and deadlines
Partner with Creative Director to allocate resources and manage capacity across all workstreams
Balance workload across designers, copywriters, and production partners
Build and optimize end-to-end workflows and intake processes to improve speed, clarity, and execution quality
Own project management systems (Asana as source of truth) and ensure consistent usage across teams
Define how Marketing, Brand, Sales, and Ops engage with Creative (intake, prioritization, approvals, and delivery)
Ensure the right stakeholders are involved at the right time to reduce friction and rework
Design and run the team’s operating cadence to keep work moving efficiently
Own operational planning and execution across production and packaging including photoshoots, campaign assets, and packaging development from concept through delivery
Manage packaging workflows and vendor relationships including timelines, approvals, and production readiness
Oversee production timelines and budgets in partnership with Creative and Marketing
Build and maintain digital asset management (DAM) systems, including standards for naming, versioning, and organization
Track key creative operations metrics (timelines, throughput, utilization, revision cycles) to identify bottlenecks and inefficiencies
Proactively flag risks, resource constraints, and timeline issues with solutions
Ensure all deliverables meet quality and readiness standards before final delivery
Continuously improve systems, workflows, and processes as the organization scales