Creative Operations Manager
About The Position
The Creative Operations Manager drives end-to-end execution of Marketing and Creative initiatives across multiple business channels. This role owns the daily flow of work from intake through final delivery, ensuring projects move efficiently, meet deadlines, and align with business priorities. Embedded within the Creative Marketing team and partnering closely with Marketing, Warehouse, Digital Marketing, Product, Design, Merchandising, and other cross-functional teams, this role balances strategic prioritization with hands-on execution. The ideal candidate thrives in a fast-paced environment, anticipates roadblocks before they surface, and brings structure, clarity, and momentum to complex creative workflows.
Requirements
- 3–5 years relevant experience with 360 creative project management and content production workflows across digital, print, video, retail and more
- Deep expertise in Notion or comparable project management platforms
- Proven ability to manage multiple complex workstreams while maintaining strong attention to detail
- Demonstrated success influencing cross-functional stakeholders and building credibility with senior leadership
- Strong judgment in prioritization, resource allocation, and risk mitigation
- Highly organized, proactive, and solution-oriented with excellent communication skills
- Comfortable navigating ambiguity and frequent change; flexible and willing to pivot on direction as needed
- Process-minded with a track record of improving efficiency and scalability
- Proficiency in Microsoft Office suite and digital asset management systems
- Curiosity around AI and its application within creative operations
- Crave activity comes through as a passion
Responsibilities
- Maintain and evolve seasonal and brand campaign timelines across editorial, digital touchpoints, retail, and other marketing channels as needed
- Manage all project intake, assignments, and tracking within Notion
- Assess and optimize Creative team bandwidth (Design + Copy), proactively prioritizing work to maximize impact
- Partner with cross-functional stakeholders to define scope, clarify deliverables, and align on timelines
- Lead project kickoffs to ensure clear briefs, aligned expectations, and accurate timing
- Communicate deadlines, approvals & status updates, keeping work on track and stakeholders informed
- Anticipate risks, navigate shifting priorities, and drive solutions in fast-moving environments
- Elevate workload constraints to leadership and recommend prioritization aligned to revenue and strategic goals
- Identify workflow gaps and implement scalable process improvements
- Oversee asset delivery across channels including email, site, retail, paid, social, and collateral
- Conduct final quality control to ensure accuracy and readiness before release
- Facilitate review meetings and approval processes to maintain momentum
- Support video post-production schedules and approval workflows in partnership with the video team
- Serve as a trusted day-to-day partner to Creative Marketing, Digital Marketing, Media House, Paid, Social, Experiential, CRM, Site, and People teams
Benefits
- performance bonuses
- long-term incentives
- FTO policy
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
