Creative Operations Manager

The Professional Builder

3d•Remote

About The Position

The Professional Builder Creative Operations Manager Location: Remote Our creative team ships a lot. The system behind it needs to be built. We're growing fast -- and the volume of creative work coming out of our marketing team is only going up. Meta ads. Video scripts. Email campaigns. Landing pages. Organic content. Five international events a year. A podcast. A YouTube channel. A founder with a serious media presence. The output is real. The pace is real. And right now, we need someone to build the operational infrastructure that lets all of it run without friction. That's the problem. If you're the kind of person who reads that and thinks "I know exactly how to fix that," this role is for you. At The Professional Builder , we help trades and construction business owners across New Zealand, Australia, and North America build better businesses and better lives. 2,300+ members. Grown 10x in six years. And we're not slowing down.

Requirements

Run operations inside a creative or marketing environment before.
Think in systems, not just tasks.
Strong on project management tools and can build processes that people actually follow.
Quality control feels like craft, not admin.
Data-driven, make decisions, and thrive when the pace is high.

Nice To Haves

Preference for candidates based in Australia or New Zealand.

Responsibilities

Own the full creative production system -- the queue, the workflows, the SOPs, the quality reviews, and how resources are allocated across the team.
Identify bottlenecks before they become blockers.
Build processes that actually scale.
Track the metrics that matter and use them to keep improving.
Work closely with the creative leads to make sure the team has what they need to do great work, without the chaos.