Creative Operations Manager

Pharmavite•Los Angeles, CA

16d•$100,000 - $166,000

About The Position

The Manager of Creative Operations will partner with the Creative Director to ensure efficient and effective delivery of creative solutions. They act as the integration point between intake and output of all creative projects by focusing on project management, asset management, capacity planning, and budgeting. They excel at clearing barriers and problem solving, while gaining consensus across many stakeholders. In pursuit of continuous improvement, they will constantly evaluate resourcing, processes, and platforms.

Requirements

Seven+ years' experience in an in-house creative department (preferred) or external agency, working in Digital Asset Management and Project Management.
Proficient Macintosh computer skills, knowledge of PC environment
Proficient in Adobe Creative Suite, Microsoft Office, and DAM software operation
Demonstrated ability to use AI tools (e.g., Copilot, generative AI, workflow automation) to improve speed, quality, and efficiency across creative and operational tasks
Ability to evaluate emerging technologies and integrate them into daily workflows to enhance productivity and creative output
Adaptability and learning agility, with the ability to quickly adjust to new tools, processes, and shifting priorities in a fast‑moving environment
Strong attention to detail
Demonstrated ability to communicate clearly, concisely and openly with stakeholders, team members, and vendors on project needs
Initiative to continually maximize efficiencies and effect improvements through relationship building and monitoring of process breakdowns
Successful track record creating and managing project timelines/traffic for a creative agency or in-house team
Proactive mindset toward continuous improvement, experimentation, and evolving ways of working

Nice To Haves

in-house creative department experience

Responsibilities

Owns creative project intake, project management, and traffic management, assigns project IDs and templates, partners with the Creative Director to allocate design, copy, and review resources; prioritizes work based on criticality and deadlines, and manages schedules, dashboards, and cross-functional touchpoints to ensure on-time delivery in a high-volume environment
Designs, manages, and continuously improves Creative Services workflows, SOPs, and project management processes; analyzes system needs, stays current on relevant technologies, maintains the creative tech stack, and recommends new tools or enhancements
Leads asset collection, organization, metadata tagging, rights management, formatting, and archiving in the Pharmavite DAM; partners with the Creative Director to define DAM strategy, policies, and procedures; manages permissions, trains users, and supports asset retrieval
Manages proofing process of assets for accuracy and quality prior to final delivery, supports designers and vendors through QC processes, maintains approval and asset archives, and manages monthly cross-functional reviews of updated product packaging with documented visual and written logs
Develops and delivers onboarding and training for Creative and cross-functional teams; pulls and analyzes workflow data (capacity, turnaround times, workload, project mix) to enable forecasting; collaborates closely with Business Excellence on communications and active initiatives; manages shared creative supplies and operational needs