CREATIVE EXPERIENCE ASSISTANT - RFT
About The Position
St. Louis Public Library’s Central, Julia Davis, and Barr Branches are seeking a Creative Experience Assistant. Creative Experiences are digital makerspaces located at those three libraries. The Library values the talents and perspectives that a diverse workforce brings and how this positively impacts our services and customer base. We seek people who understand these values to join our team. Our ideal candidate connects the community to our resources to further our primary mission as a customer-centered public library providing vital services to the people of St. Louis. The Creative Experience Assistant is enthusiastic, patient, and committed to excellent customer service and is comfortable working with the public and providing technology-related assistance. In our Creative Experience locations, recording rooms are a popular community resource. We are seeking someone with a strong foundational knowledge of audio production.
Requirements
- Focused on providing excellent customer service and able to assist customers with different levels of technology proficiency
- Organized, detail-oriented, and able to quickly learn new software and hardware for creative applications
- Able to adapt to a new location with short notice based on coverage needs
- At least six months of experience and/or training, or an Associate’s Degree or equivalent from a two-year college or technical school.
- Strong communication, writing, and speaking skills.
- Strong organizational skills.
- Computer Skills and knowledge of: Windows 11, Mac OS, Microsoft Office (Word, Excel, and Powerpoint), Digital Library Programs (OverDrive, Hoopla, and Freegal), GSuite (Google Docs, Sheets, Gmail), Chromebooks, Social media, Cloud storage, Digital creative software and hardware (including Adobe Creative Suite, audio and video production, virtual reality, game development, 3D modeling and 3D printers)
Nice To Haves
- Strong foundational knowledge of audio production.
Responsibilities
- Assist customers with the utilization of Creative Experience computers, 3D printers, large format printers, laser cutter, virtual reality, recording rooms, and other related equipment.
- Assist in facilitating or leading training sessions and programs for staff and customers on Creative Experience resources
- Troubleshoot Library equipment
- Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology.
- Provide one-on-one assistance for customers through Tech Connect appointments
Benefits
- Competitive salary range starting at $41,064 per year
- Medical, dental, and life insurance
- Paid vacation, holidays, and sick days
- Pension plan through the Employees Retirement System of the City of St. Louis
- Professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
