Creative Customer Happiness Expert - NV

Redbarn Pet Products, LLC.,•Las Vegas, NV

4d•$18 - $20•Remote

About The Position

The Creative Customer Happiness Expert combines creativity, graphic design, digital artwork, and customer engagement to create personalized, memorable experiences for customers and their pets. The role supports Redbarn Pet Products’ Customer & Pet Obsession strategy by developing thoughtful gifts, custom artwork, and appreciation initiatives that celebrate pets, strengthen customer relationships, and build brand loyalty. Working with the Customer Service Team and other departments, this person turns creative ideas into meaningful experiences, coordinates programs, and ensures organization, attention to detail, and follow-through. The ideal candidate is creative, passionate about pets and people, customer-focused, and able to make customers feel valued through everyday interactions. This is a part-time position of 25 hours per week. Schedules are based on business needs and may include evenings, weekends, holidays, or other shifts to provide customer coverage. Flexibility and reliable attendance are essential.

Requirements

High school diploma or equivalent.
1–3 years of relevant experience in creative design, digital artwork, customer experience, program coordination, or a related field.
Experience using Canva for digital design.
Previous experience in customer service.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to perform basic arithmetic, including operations using American money and customary measurements for weight, volume, and distance.
Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Comfort navigating multiple computer systems, internet-based applications, customer service platforms, and standard business software, and ability to learn new technology and systems.
Ability to sit for long periods, use hands, and communicate frequently; occasional lifting of items up to 10 pounds and less frequent lifting of items up to 25 pounds.

Nice To Haves

Experience coordinating personalized gifts, branded merchandise, or creative customer initiatives.
Familiarity with purchasing processes and budget tracking.
Familiarity with e-commerce platforms, customer relationship management systems, or project management tools.
Experience collaborating with multiple team members and departments.

Responsibilities

Design and create digital artwork, personalized gifts, greeting cards, and other creative materials that enhance the customer experience.
Develop thoughtful, engaging, and personalized experiences that celebrate customers and their pets.
Support the planning, coordination, and execution of creative projects and customer engagement initiatives.
Create custom pet artwork and personalized designs while maintaining quality and brand consistency.
Collaborate with team members and other departments to bring creative ideas and projects to life.
Coordinate customer recognition activities, special occasions, and appreciation opportunities.
Organize, track, and maintain creative supplies, gifts, and inventory.
Manage multiple projects, priorities, and deadlines while ensuring timely, accurate completion.
Maintain organized project records, track completed activities, and provide progress updates.
Identify creative ideas and opportunities to improve customer experiences and strengthen brand loyalty.
Perform other related duties as assigned.