Creative Customer Happiness Expert - NV

Redbarn Pet Products • Las Vegas, NV

4d • Remote

About The Position

Redbarn Pet Products is hiring a part-time Creative Customer Happiness Expert to create personalized, memorable experiences for customers and their pets. The role supports the company’s Customer & Pet Obsession strategy through thoughtful gifts, custom artwork, and appreciation initiatives that celebrate pets, strengthen customer relationships, and build brand loyalty. The successful candidate will be creative, customer-focused, passionate about pets and people, and able to turn everyday interactions into meaningful moments.

Working closely with the Customer Service Team and other departments, this role develops creative ideas into customer experiences while coordinating projects and maintaining organization, attention to detail, and follow-through. The position is 25 hours per week. Schedules depend on business needs and may include evenings, weekends, holidays, or other shifts to provide customer coverage. Flexibility and reliable attendance are essential. The role has no supervisory responsibilities.

This is a remote role, and the employee’s workspace should be conducive to productivity with minimal noise. The work involves sitting for long periods, using hands, and communicating frequently. Occasional lifting of items up to 10 pounds and less frequent lifting of items up to 25 pounds may be required.

Redbarn Pet Products describes itself as a founder-owned and operated pet-products company with 30 years in the industry. Its mission is to make pets happy with high-quality, innovative dog food, chews, and treats.

Requirements

• High school diploma or equivalent.
• One to three years of relevant experience in creative design, digital artwork, customer experience, program coordination, or a related field.
• Experience using Canva for digital design.
• Previous customer service experience.
• Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and similar documents.
• Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
• Ability to perform basic arithmetic, including adding and subtracting two-digit numbers and multiplying and dividing with 10s and 100s, including calculations involving American money and measures of weight, volume, and distance.
• Ability to apply common-sense understanding to written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
• Comfort navigating multiple computer systems, internet-based applications, customer service platforms, and standard business software, with the ability to learn new technology and systems.
• Schedule flexibility and reliable attendance; schedules may include evenings, weekends, holidays, or other shifts as needed.

Nice To Haves

• Experience coordinating personalized gifts, branded merchandise, or creative customer initiatives.
• Familiarity with purchasing processes and budget tracking.
• Familiarity with e-commerce platforms, customer relationship management systems, or project management tools.
• Experience collaborating with multiple team members and departments.

Responsibilities

• Design and create digital artwork, personalized gifts, greeting cards, and other creative materials that enhance the customer experience.
• Develop thoughtful, engaging, and personalized experiences that celebrate customers and their pets.
• Support the planning, coordination, and execution of creative projects and customer engagement initiatives.
• Create custom pet artwork and personalized designs while maintaining quality and brand consistency.
• Collaborate with team members and other departments to bring creative ideas and projects to life.
• Coordinate customer recognition activities, special occasions, and appreciation opportunities.
• Organize, track, and maintain creative supplies, gifts, and inventory.
• Manage multiple projects, priorities, and deadlines, ensuring timely and accurate completion.
• Maintain organized project records, track completed activities, and provide progress updates.
• Identify creative ideas and opportunities to improve customer experiences and strengthen brand loyalty.
• Perform other related duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Flexible spending and health spending accounts.
• Voluntary benefits.
• Pet insurance.
• Life and accidental death and dismemberment insurance.
• Long-term disability insurance.
• Paid vacation, paid sick time, and paid holidays.
• Employee pet food discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED