CPS Reg Contract Tech

TX-HHSC-DSHS-DFPS • Houston, TX

5d • Hybrid

About The Position

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals. This position performs moderately complex work and supports contract managers in the areas of contract development, maintenance, billing, monitoring, and provision of contract-related training and technical assistance. The position has primary responsibility for review and payment of provider billings, troubleshooting errors and working with appropriate staff to obtain resolution. The position is also responsible for maintenance of contract data in IMPACT, ongoing updates to internal tracking systems, and maintenance of billing and contract files. The Contract Technician interacts routinely with various levels of DFPS staff, particularly Child Protective Services, as well as contracted providers and the general public.

Requirements

• Graduation from high school or equivalent.
• Three years full-time experience in the following: Department of Family & Protective Services, social services, administrative support, budgeting, accounting, or client services contracting environment.
• Experience working on a personal computer, utilizing various software packages (such as Word, Excel, Access, Outlook).
• Knowledge of DFPS policies and procedures, especially purchased client services.
• Knowledge of Child Protective Services program.
• Knowledge of or ability to learn to research, enter and maintain data in the IMPACT system.
• Skill in establishing and maintaining productive working relationships, both internally and externally, with emphasis on customer service.
• Skill in communicating effectively, both orally and in writing.
• Ability to operate a personal computer and use various software applications (MS Outlook, Word, Excel, Access).
• Ability to develop, establish and maintain internal recordkeeping systems.
• Ability to identify problems and plan corrective actions.
• Ability to prioritize and manage multiple assignments and meet deadlines.
• Ability to read, interpret and apply rules, policies and procedures.
• Ability to calculate detailed math formulas accurately.
• Ability to set priorities and work independently without close supervision.
• Must pass a background check and if applicable a driver’s record check.
• Must maintain the security and integrity of critical infrastructure.
• Must be familiar with WCAG 2.1 AA and Section 508 to create accessible content.
• Must provide documentation to show identity and authorization to work in the US.

Nice To Haves

• Certified Texas Contract Manager (CTCM) certification is required within 18 months of hire.

Responsibilities

• Enter and maintain resource, contract and budget information in IMPACT.
• Assist with fiscal management by maintaining tracking spreadsheets and developing expenditure projections.
• Assist contract management staff in monitoring contractor compliance with contract terms, programmatic requirements, and fiscal requirements by conducting desk reviews or on-site visits.
• Process contractor billings and resolve payment issues.
• Provide training and technical assistance to contract providers and CPS staff regarding service authorization and billing processes.
• Provide assistance and support to contract managers.
• Assist with contract-related problem resolution for program and contractor staff.
• Prepare and/or review contract packages to ensure they are accurate, complete, and adhere to requirements.
• Complete special projects and assignments.
• May manage less complex, low risk contracts.
• Perform other duties as assigned and required to maintain unit operations.

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members
• Retirement plans with lifetime monthly payments after five years of state service
• Options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave
• Optional dental, vision, and life insurance
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment
• Public Service Loan Forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED