CPS Regional Director Administrative Assistant
About The Position
The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals. This position works under the direction of the CPS Regional Director with limited supervision and moderate latitude in performing highly complex technical duties. Duties involve reviewing, evaluating data, developing tracking systems and providing current information to CPS management staff. Utilizes complex automated applications and programs for information retrieval, data entry, and issuance. Provides direct assistance to all levels of staff by disseminating information via direct contact, telephone, email or correspondence. Develops, coordinates and maintains record keeping and filing systems. Trains administrative staff. Performs other duties as assigned.
Requirements
- Graduation from high school or equivalent with three years recent full-time administrative support, general office, clerical, secretarial or DFPS experience.
- Ninety semester hours from an accredited college or university may be substituted on a year for year basis for the required experience.
- Knowledge of office practices and administrative procedures.
- Skill in establishing and maintaining effective working relationships.
- Skill in effective verbal and written communication.
- Skill in working in an office supporting several staff members.
- Skill in using a personal computer.
- Ability to interact with all levels of staff.
- Ability to work independently in a fast-paced environment.
- Ability to operate a personal computer and various software packages (Word, MS Office, Excel are essential).
- Ability to effectively handle multiple assignments in a dynamic environment.
Nice To Haves
- CPS experience working in an office that dealt with confidential records or documents.
- CPS experience assisting public and/or answering customer inquiries over the phone, through personal contact, correspondence or Email.
- CPS experience using Word, Excel, PowerPoint and windows.
- CPS experience explaining policies and procedures, rules, or regulations.
- CPS experience handling and maintaining files, records, or logs.
Responsibilities
- Prepares, reviews, edits and disseminates various types of print and electronic correspondence, reports, forms and records.
- Assists with compiling and entering data provided by program tracking and reporting systems.
- Processes incoming and outgoing mail for the Regional Director.
- Coordinates the purchases and receipt and distribution of office furniture and supplies.
- Maintains filing and record keeping systems and serves as the regional records manager.
- Performs liaison duties between Regional Director and region, state office and administrative staff. Tracks and coordinates various types of inquiries and administrative actions.
- Handles inquiries and complaint calls, responds to questions, takes messages, and provides referral information to clients or staff.
- Coordinates travel arrangements and prepares appropriate vouchers and forms.
- Coordinates and completes special projects and assignments involving various program related activities. Performs other duties as assigned and required to maintain unit operations.
- Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
- Attends work regularly in accordance with agency leave policy.
Benefits
- 100% paid health insurance for you, and 50% paid for eligible family members
- Retirement plans with lifetime monthly payments after five years of state service
- Options to save even more with 401(k) and 457 plans
- Paid vacation, holidays, and sick leave
- Optional dental, vision, and life insurance
- Flexible spending accounts for added tax savings on health and dependent care
- Employee discounts on things like gym memberships, electronics, and entertainment
- Public Service Loan Forgiveness
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
