CPM

Renaissance Repair and Supply•Kanata, ON

30d•$50,000 - $58,000•Hybrid

About The Position

Terra Nova is a Privately-owned, Indigenous Minority, Canadian SME, located in a high-tech center in Canada that is home to great engineering talent and is the facility where repair solutions are engineered. Terra Nova prides itself on strategic thinking that raises the bar on excellence. Our team is made up of industry pioneers, passionate engineers, skilled technicians and meticulous assemblers. We offer competitive compensation package, challenging work, flexible work environment, supportive colleagues that work hard and have fun together, and opportunities to advance your career and learn from industry experts. For additional information on Renaissance, please visit our website at www.terranovasol.com Overall Requirements: Terra Nova is seeking a motivated, self-starting, JR. Customer Program Manager (CPM) to effectively manage existing customers base and expand our business with them. Reporting to the Sales Department Leader, the incumbent will act as the “Voice of the Customer”, effectively translating and communicating customer requirements to internal teams (Planning, Operations, Engineering and Procurement) to maintain KPI’s such as OTD, TAT, RMA and Scrap and ensure the best service possible to our customers.

Requirements

University Degree or College Diploma in a related discipline (Business Administration, Production Control, etc.) and/or
2+ years of account/customer program management experience with products and services in defense or manufacturing environment
Track record of responding to client needs with compelling proposals which deliver business value in a market-competitive manner
The confidence and experience needed to build lasting relationships and influence senior colleagues and clients
Good interpersonal skills for effective communication at all levels externally and internally
Proven track record of moving quickly and delivering results in an entrepreneurial environment
Energy and commitment to solve last minute issues or customer demands.
Experience putting together quotes and pricing
Proficiency with Excel, analytics, and ability to tell a story using data and influence business decisions
Experience using ERP & CRMS systems

Responsibilities

Develop a comprehensive knowledge of all parts of the business, our value proposition and products and services we provide
Develop a strong understanding of our customer’s goals and needs in order to recommend new product and service offerings and expand existing customer accounts
Communicate and coordinate with internal teams (operations, engineering, purchasing, planning to meet customer’s requests and resolve issues to ensure customer satisfaction. Share client requirements and expectations to internal teams
Develop strong and trusted relationships with customers by communicating regularly with clients to answer questions or resolve issues
Create strategies and implement tactical plans to increase account penetration
Strong negotiating skills that overcome customer obstacles and objections
Work with SR. CPM to implement the necessary tactical activities (RFP/Q and QBR’s) to meet company sales and revenue targets
Provide Management with regular updates and define on-going strategies to work within the customer base