CPAP Resupply Document Specialist

Community Health Management Inc • Jasper, AL

2d

About The Position

Are you a people person who enjoys helping others? We’re looking for a CPAP Resupply Document Specialist to join our dedicated team! In this role, you’ll be the friendly voice that helps patients get the CPAP supplies they need to rest easy and breathe better.

You’ll communicate directly with patients, verify information, process supply orders, and make sure everything runs smoothly—from prescriptions to shipping. If you love building relationships and take pride in providing exceptional service, this could be the perfect opportunity for you!

Requirements

• Excellent communication and interpersonal skills.
• Strong computer skills and attention to detail.
• A customer-first attitude and problem-solving mindset.
• The ability to stay organized and multitask in a fast-paced environment.

Nice To Haves

• Prior customer service experience is preferred, but we’re happy to train the right person!

Responsibilities

• Review and verify all incoming orders to ensure accuracy and completeness.
• Confirm that insurance information is correctly entered and aligned with documentation requirements.
• Ensure all orders are processed and verified within two (2) business days of placement.
• Request Detailed Written Orders (DWO) when necessary to support order fulfillment and compliance.
• Conduct follow-up on pending or unresolved orders every seven (7) days until resolution is achieved.
• Monitor and review incoming faxes at designated times to ensure timely handling of documents.
• Accurately enter LMNs (Letters of Medical Necessity) and prior authorizations into the system.
• Maintain organized and up-to-date records of all order-related documentation and communications.
• Collaborate with internal teams and external partners to resolve discrepancies and ensure smooth workflow.

Benefits

• Paid Time Off
• Holiday Pay
• Health Insurance
• Retirement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees