Resupply Specialist

Norco, Inc.•Meridian, ID

About The Position

Norco is currently seeking an individual to fill our Resupply Specialist position. The Resupply Specialist accurately and efficiently creates resupply orders verifying insurance authorization. The role communicates with customers to resolve questions or concerns, provide appropriate solutions within time limits, and follow up to ensure resolution. Other responsibilities include, but are not limited to:

Requirements

High school diploma or equivalent
Complete understanding of medical software used by Norco (on-the-job training)
Perform basic mathematics calculations
Excellent verbal and written communication skills
Excellent public relations skills, especially in explaining decisions with empathy and tact
Accurately enter data into computer
Excellent problem-solving skills
Adaptability to frequent changes in priorities, fast pace of work
Attention to detail is critical to process information effectively and accurately from multiple sources

Responsibilities

Responsible that all centralized resupply orders are started within 2 business days
Communicate with Norco customers clearly, informative, and professionally
Verify Norco can be paid by insurance prior to sending supplies to customer. This would include but not limited to verifying authorization and current Rx is on file
Add modifiers to resupply orders when required
Communicate and resolve problems with patients, departments, branches, and insurers
Communicate and follow all company policies, procedures, and safety rules
Become experts in the equipment dispensing to know which items go together and ones that do not to provide high level customer service
Prioritize tasks to ensure timely completion
Perform other duties as assigned or needed