Customer Service Associate - Resupply

Medcare Equipment Company LLC • Hempfield Township, PA

51m

About The Position

The Customer Service Associate (CSA) I – Resupply is primarily responsible for handling customer orders for specific durable medical equipment supplies. In this role, the CSA I will field incoming or outgoing calls from patients, care givers, referral sources, or commercial accounts. Provides superior customer service by ensuring accurate and efficient order processing, answering questions appropriately, and resolving issues in a timely and compassionate manner.

Requirements

• High School Diploma or GED.
• Demonstrated PC skills with proven data entry experience.
• Proficient in MS Office, especially Word and Excel.
• Strong organizational and time management skills.

Nice To Haves

• Previous experience in healthcare or durable medical equipment and supplies preferred.
• Previous experience dealing with insurance guidelines, medical terminology/diagnosis, and extracting data from EMR’s to expedite order processing preferred.

Responsibilities

• Professionally handle incoming calls from patients, caregivers, and providers. Gather all required data, carefully take orders, assist with any inquiries, and provide excellent customer service.
• Validate patient details and enter all information and documentation into the system accurately.
• Obtains all appropriate documentation from patient and referral sources including script, PARs, Face to Face notes (F2F) and WOPD prior to dispensing orders. Reaches out to the appropriate party if documentation or information is missing.
• Contact patient after receipt of order to verify demographics and insurance coverage. Make edits and adjustments to insurance information according to MedCare’s processes. Follows-up with patient or referral source as needed.
• Communicate financial responsibility to patients and family. Process payments and co-pays via credit/debit card or e-check prior to releasing an order.
• Resolve customer concerns and complaints by identifying problems and coordinating appropriate corrective action. If unable to resolve, document it for escalation to the person or department best suited to handle.
• Works open to do and task list when assigned. Completes tasks in a timely manner.
• Cross-train within the department and be willing to take on a variety of tasks to support the entire department.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees