Document Specialist

HELP USA • New York, NY

5d

About The Position

As part of New York City’s plan to end homelessness, the Department of Homeless Services established Homebase Homeless Prevention Community Resource Centers throughout New York City. Homebase programs are designed to assist families and individuals who are homeless or at imminent risk of becoming homeless to develop a plan for long-term housing stability. Homebase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.
As a Document Specialist, you’ll be responsible for ensuring the accurate completion and processing of Financial Assistance Requests for Homebase clients. You’ll also ensure that landlords receive payment and that the receipt is correctly documented.

Requirements

• Associate's degree or equivalent experience and skills.
• Minimum of one year experience (preferably three) in a similar role.
• Strong verbal and written communication skills.
• Ability to take initiative, be dependable and resourceful, and pay keen attention to detail.
• Excellent organizational skills to manage multiple priorities concurrently in a time-sensitive manner.
• Computer literacy, particularly with Microsoft Office Excel.

Nice To Haves

• Knowledge and understanding of team concepts preferred.
• Valid NYS Driver’s license is a plus.

Responsibilities

• Reviewing all Financial Assistance Requests (FARs), making or requesting corrections as needed, entering FARs into the DHS CARES database, obtaining appropriate approval, and liaising with Central Office to obtain checks for payment.
• Logging receipt of checks and coordinating with Case Managers to arrange secure, documented payment to landlords.
• Maintaining an Excel spreadsheet to track the FAR spending vs. the budget.
• Participating in community outreach and presentations to increase program enrollment.

Benefits

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn't contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees