CP&D Senior Manager

International Baccalaureate•District of Columbia, DC

3d•$117,657 - $150,000•Hybrid

About The Position

This role manages a portfolio of schools, groups, districts and/or school systems to strengthen partnerships, support high-quality IB implementation and enable sustainable growth. It ensures partners receive timely, coordinated support and that local insights and trends are shared back into IB to improve services and decision-making.

Requirements

Bachelor’s degree (Education, Business or similar); Master’s degree preferred.
Experience in education leadership, school improvement and/or change management.
Understanding of different school contexts (public, private and/or international) and how education systems operate.
Experience managing partnerships or a portfolio of accounts, including retention, issue resolution and growth opportunities.
Fluent in English; additional relevant local language skills are an advantage.
Strong stakeholder management and facilitation skills, including engagement with senior leaders.
Analytical skills to interpret data, identify trends and turn insight into actions.
Project and portfolio planning skills; relevant accreditation is a plus.
Clear written and verbal communication, including presenting and influencing.
Comfort working across cultures and functions, with a collaborative approach.
Proficient with MS Office tools; experience with Salesforce (or similar CRM) preferred.

Nice To Haves

Master’s degree
additional relevant local language skills
relevant accreditation is a plus
experience with Salesforce (or similar CRM)

Responsibilities

Develop and deliver schools, groups, districts and/or school systems account management portfolio plan.
Build and maintain relationships with key stakeholders across the portfolio.
Maintain accurate account records (e.g., Salesforce) and share insights to improve partner support.
Build trusted relationships with leaders and represent IB in senior engagements.
Act as the main point of contact and help partners navigate governance and change.
Co-create partnership strategies with clear, mutual value for IB and local stakeholders.
Provide proactive support across the programme lifecycle through 1:1 and 1: many engagement.
Use data and partner needs to connect schools with the right IB expertise, services and resources.
Support change and improvement initiatives and share themes with CP&D leadership.
Coordinate with service teams to ensure authorization and evaluation processes meet contextual school/school system needs and expectations.
Provide clear context and priorities for visits and follow-up actions.
Use outcomes and reports to shape ongoing support and portfolio planning.
Identify retention and viability risks early and agree actions with partners and internal teams.
Lead issue resolution and service recovery, including complaints and low satisfaction feedback.
Manage attrition cases and apply policy consistently, using evidence and data.
Identify and progress growth opportunities (e.g., new IB programmes and offerings, expanded cohorts).
Build stakeholder understanding to support sustainable growth and advocacy.
Connect partners to relevant IB offerings and networks (e.g., professional learning and consultancy).
Adapt portfolio and partnership plans to local strategy, policy and stakeholder context.
Share insight on trends, opportunities and risks, with recommended actions for CP&D leadership.