CP&D Senior Manager

International Baccalaureate•District of Columbia, DC

2d•$117,657 - $150,000•Remote

About The Position

The CP&D Senior Manager manages a portfolio of schools, groups, districts and/or school systems across the Western US. The role strengthens partnerships, supports high-quality IB implementation and enables sustainable growth. It ensures partners receive timely, coordinated support and shares local insights and trends with the IB to improve services and decision-making. The role operates from the IB Washington, DC office and is open to remote work. The position develops account-management and partnership plans, builds relationships with stakeholders and maintains accurate account records. It works with school and system leaders as a trusted IB representative and main point of contact, supporting governance and change and co-creating partnership strategies. The role provides proactive support throughout the IB programme lifecycle, connects partners with relevant expertise and resources, and coordinates authorization and evaluation services. It identifies retention and viability risks, leads issue resolution and service recovery, manages attrition cases, and develops growth opportunities. It also adapts plans to local strategy and context and shares recommendations with CP&D leadership.

Requirements

Bachelor’s degree in Education, Business or a similar field.
Experience in education leadership, school improvement and/or change management.
Understanding of different school contexts, including public, private and/or international contexts, and how education systems operate.
Experience managing partnerships or a portfolio of accounts, including retention, issue resolution and growth opportunities.
Fluency in English.
Strong stakeholder-management and facilitation skills, including engagement with senior leaders.
Analytical skills to interpret data, identify trends and turn insights into actions.
Project and portfolio planning skills.
Clear written and verbal communication skills, including presenting and influencing.
Ability to work across cultures and functions with a collaborative approach.
Proficiency with MS Office tools.

Nice To Haves

Master’s degree preferred.
Additional relevant local language skills are an advantage.
Relevant project or portfolio planning accreditation is a plus.
Experience with Salesforce or a similar CRM is preferred.

Responsibilities

Develop and deliver an account-management portfolio plan for schools, groups, districts and/or school systems.
Build and maintain relationships with key stakeholders across the portfolio.
Maintain accurate account records, such as in Salesforce, and share insights to improve partner support.
Build trusted relationships with school and system leaders and represent IB in senior engagements.
Act as the main point of contact and help partners navigate governance and change.
Co-create partnership strategies that provide clear mutual value for IB and local stakeholders.
Provide proactive support throughout the programme lifecycle through one-to-one and group engagement.
Use data and partner needs to connect schools with appropriate IB expertise, services and resources.
Support change and improvement initiatives and share themes with CP&D leadership.
Coordinate with service teams so authorization and evaluation processes reflect contextual school and school-system needs and expectations.
Provide clear context and priorities for visits and follow-up actions.
Use outcomes and reports to inform ongoing support and portfolio planning.
Identify retention and viability risks early and agree on actions with partners and internal teams.
Lead issue resolution and service recovery, including complaints and low-satisfaction feedback.
Manage attrition cases and apply policy consistently using evidence and data.
Identify and advance growth opportunities, such as new IB programmes and offerings or expanded cohorts.
Build stakeholder understanding to support sustainable growth and advocacy.
Connect partners to relevant IB offerings and networks, including professional learning and consultancy.
Adapt portfolio and partnership plans to local strategy, policy and stakeholder context.
Share insights on trends, opportunities and risks, with recommended actions for CP&D leadership.