Coworking Manager

Tishman Speyer•Los Angeles, CA

3d•$65,000 - $75,000•Onsite

About The Position

Studio by Tishman Speyer is seeking a Coworking Manager to join their team in Beverly Hills. The Studio team is central to the member experience, focusing on creating a hospitable, welcoming, and fun environment that makes members feel productive and empowered. The role involves overseeing daily operations, driving sales, managing member onboarding, fostering community through events, and assisting with financial management to ensure a positive and efficient coworking space.

Requirements

College graduate with four-year degree
3-5 years of experience in coworking, hospitality, sales, or operations
Sales and business operations experience required
Onsite presence required
Excellent interpersonal, verbal, and written communication skills
Strong organizational skills
Passion for working with people, creating amazing experiences, and leading with hospitality
Takes initiative and is a proactive contributor always focused on continuous improvement
Attention to the small details, ensuring quality and standards are never compromised
Eager to be a part of a fast-paced and dynamic work environment
Aim to surpass expectations, not just get the job done but go above and beyond
Pioneer that thinks out of the box to foster creativity and innovation, and are not afraid to take risks
Always asking yourself and others how we can make things better and actively seeking out feedback to improve your own performance, your team, and the community
Willing to roll up your sleeves because no task is too big or too small – team player and willing to help with any task
Put customers and team first and make decisions in their best interest. Act with integrity and honesty
Find a way to make the member happy in each interaction so they walk away with a smile
Make great effort to build relationships with the entire Studio community including members, fellow ambassadors, partners, vendors, and building management

Nice To Haves

Financial literacy and experience managing a team preferred

Responsibilities

Oversee junior staff (ambassadors and hospitality assistants) in daily community operations
Train newly hired ambassadors and hospitality assistants
Motivate team and hold them accountable for responsibilities and goals across all key areas of the business (sales, operations, finance, member experience, hospitality, and more)
Assist with tours and selling space in order to meet and maintain buildings target occupancy
Includes touring, pitching, negotiating, and contract execution
Assist with lead generation through outbound sales in collaboration with Studio Sales team
Support renewal negotiations
Lead sales for external bookings of conference room and event space
Manage leasing platforms (Peerspace, Truss, etc.)
Lead marketing ideation and execution with internal teams
Find ways to maximize revenue through ancillary fees
Manage entire new member onboarding & move-in/out process (from lease to day 1 to term)
Ensure education and enforcement of Studio’s policies and procedures for all members
Oversee relationships with third-party partners (building, facilities, F&B, etc.) to ensure efficient and effective operations while trying to minimize costs without compromising quality
Lead repairs, maintenance, or updates required in the space
Support space operations including daily walkthroughs and inventory management
Oversee development of community initiatives and event strategy designed to create connections between members (i.e., member intros, networking, engaging & fun events)
Provide proactive, warm service that goes above and beyond to keep members happy
Meet regularly with senior member stakeholders to discuss objectives and gather feedback
Analyze member survey results and develop strategic recommendations and action plan
Solve member-related issues and conduct feedback analyses to address opportunity areas
Oversee resolution of member complaints in a timely manner
Oversee event strategy (i.e. calendar for the month, events with purpose, good mix of themes)
Oversee event budget to ensure it is maximized by cutting costs without sacrificing quality
Increase local and strategic partnerships in order to decrease event spend
Oversee event ideation, planning & execution
Develop innovative ways to surprise and delight members to create a unique experience
Assist with building budget by reviewing monthly expenditures and determining cost saving opportunities while still maintaining standards
Assist with member billing by managing members' fees and payment process
Review accounts payable invoices and identify trends and ways to reduce costs
Manage invoice input into system and payment