Coverage Lab Courier (Full-Time, Evenings)

Rochester Regional Health•Rochester Hills, MI

7d•Onsite

About The Position

The Coverage Lab Courier executes courier route assignments maintaining specimen integrity in conjunction with NYS Health Department Regulations. Couriers must perform duties in a professional and courteous manner, promoting superior customer service and relations. By providing a flexible availability throughout the week and a wealth of route knowledge, our Coverage Couriers play a vital role in excellent and reliable patient and client services.

Requirements

Valid New York State Driver’s License
Previous customer service related work experience

Nice To Haves

Friendly, kind and customer service oriented
Excellent communication skills
Ability to work independently and make decisions
Flexible availability
Rochester area geographical knowledge
1yr RRH Logistics Courier experience

Responsibilities

Execute courier route assignments while driving a company vehicle maintaining specimen integrity in conjunction with NYS Health Department Regulations.
Expedite pick-up and delivery of priority specimens.
Courier shifts and routes will vary, and change based on health system needs.
Communicate regularly while executing route with Logistics Dispatch via Bluetooth mobile phone in vehicle.
Conduct the operation of company vehicle complying with all federal, state and highway regulations.
Ability to perform independently, responsible for using sound judgment and problem-solving skills in relation to client issues.
Understand and follow company policies and procedures and respect patient confidentiality.
Document pick-up and delivery details carefully on Route Sheet and notify the coordinator of any equipment maintenance requirements.
Perform departmental procedures ensuring compliance with corporate, state, federal, OSHA and customer specification.
Access, navigate and send/forward correspondence through computer related programs such as the Internet and E-Mail as well as maintain online Mandatory Education Requirements.
Participate in the training of new staff.
Assist with route development and look for opportunities for efficiencies.
Serve as a backup to the Lead Courier when operational needs arise.
Additional duties as assigned.