Cover Route Sales Representative/Driver

MARTINS FAMOUS PASTRY SHOPPE•Crofton, MD

42d•$60,000 - $80,000

About The Position

The Relief Route Salesperson serves as a customer-facing representative of Martin’s, working to become a supplier and provider of choice through excellent customer service and sales growth. The role represents the company and its products, maintains service levels while covering established sales routes, communicates with customers and teammates, and adapts to changing schedules and priorities. Responsibilities also include operating a route delivery vehicle, managing orders and cash accounts, merchandising products, and following safety, food safety, quality, and Good Manufacturing Practices requirements.

Requirements

High school diploma or GED preferred; one to three months of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of handheld order-processing systems.
Current, valid driver’s license.
Current, valid DOT Medical Card or ability to pass a DOT physical examination.
Ability to complete the on-site Safe Driving course before operating a company vehicle.
At least 21 years of age.
Ability to work flexible schedules, accept last-minute schedule changes, work Saturdays, and work early morning hours.
Ability to self-motivate, learn a variety of sales routes, and maintain the route salesperson’s service levels and sales volume.
Ability to operate a route delivery step van or box truck; some vans exceed 10,001 pounds.
Ability to walk, talk or hear, stand, handle and feel objects, reach, and stoop, kneel, crouch, or crawl as needed.
Ability to regularly lift or move up to 30 pounds, frequently lift or move up to 10 pounds, and occasionally lift or move up to 50 pounds.
Ability to frequently enter and exit a delivery vehicle, which may involve two to three steps.

Responsibilities

Promote products and increase sales through shelf expansion, in-store promotions, end displays, and introducing products to new customers.
Meet established route sales objectives while covering established sales routes.
Use the sales ordering system, prepare paperwork, and manage cash accounts accurately.
Follow company policies and applicable federal and local safety regulations.
Submit customer changes and orders accurately and on time.
Record sales or delivery information on daily sales records and obtain customer signatures.
Merchandise products according to product mix, rotation cycle, and color-code requirements, arranging them neatly at display points.
Contact prospective customers to solicit new business.
Communicate with store management and provide excellent customer service.
Audit and reconcile cash at the end of each shift.
Inform regular customers about new products.
Solicit customer participation in promotional displays, distribute promotional materials, and prepare approved sales displays.
Listen to and resolve service complaints promptly, offering alternative solutions when needed.
Collect and manage empty containers, rejected products, and unsold merchandise.
Load the truck with daily orders and display cases; unload returns, empty baskets, and damaged products.
Keep the route truck clean and maintain its scheduled service.
Prioritize and plan work activities and manage time to meet customer needs, increase sales, and provide proactive service.
Adapt to changes in the workplace, schedule, and priorities to reach sales goals.
Follow safety, food safety, quality, and Good Manufacturing Practices regulations.