The Cove Manager

CoralTree Hospitality•Sunriver, OR

12h•Onsite

About The Position

The Cove Manager is responsible for providing leadership and guidance to the Cove and Spotted Frog teams. This role will assist with managing all aspects of The Cove, including scheduling, inventory, and administrative duties. The Manager will collaborate with the Pool & Spa maintenance team to ensure guest satisfaction and optimal facility performance. The position emphasizes leadership that promotes exceptional service for guests and associates, embodying the Sunriver Resort Culture and promoting Sunriver Resort as a premier destination and employer. The Manager must consistently uphold the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment, while striving to deliver exceptional service to all internal and external guests and actively supporting the resort's Vision and Mission.

Requirements

High school education or equivalent required
At least one-year Food & Beverage experience required
At least one year of customer service experience required
At least one year of management experience required
Must be at least 21 years of age
Must obtain a lifeguard certification from a recognized organization
Must possess valid OLCC card upon hire
Must possess valid Food Handler’s card upon hire
Must have excellent leadership skills
Must be a positive example for staff
Must have ability to work a flexible schedule that will include evenings, weekends and holidays

Nice To Haves

Prior hospitality experience preferred
Proficient in the use of computers and POS system(s)

Responsibilities

Maintains a commitment to customer service and guest satisfaction
Assists the outlet supervisor with leading and supervising the outlet teams
Responsible for weekly inventory and ordering to ensure that all supply demands are met
Coordinates inventory control systems and is responsible for monthly inventory counts
Maintains facility equipment inventory through proper daily care and year-end storage standards
Utilizes labor management tools to schedule and control labor costs
Works with HR to recruit and hire seasonal staff including interviewing potential candidates and facilitating new hire paperwork and all appropriate trainings
Works closely with Resort Chief Engineer to ensure pool health & safety standards are being met
Works closely with Red Cross of Oregon to ensure lifeguard policies are met and followed
Maintains thorough knowledge of pool health & safety standards
Coordinates facility evacuations as needed for weather or health threats
Attends mandatory weekly department meetings and appropriate resort and division meetings
Reports any needed repair immediately to Resort Engineering using correct procedures
Ensures proper bookkeeping and resort policies are followed
Maintains a strong knowledge of current food and beverage trends
Completes staff schedules that meet productivity standards
Manage daily restaurant operation through hands-on leadership
Assist in creating and managing annual budget for the outlets
Assist in forecasting monthly revenues, food and beverage cost, payroll and other expenses
Implement necessary controls to ensure proper return on investment
Work closely with the Sales and Conventions Departments to manage group bookings
Seek new approaches to grow business, guests’ satisfaction and loyalty
Conduct effective departmental meetings
Create and maintain active training manual and conduct regular training sessions
Ensure that all qualified staff have current OLCC and food handlers’ cards
Develop and implement proper marketing initiatives
Comply with all OLCC & Food Handler regulations
Comply with all Sunriver policies, procedures and safety regulations
Performs all staff duties as necessary including desk, lifeguarding, bartending, serving, etc.
Maintains a safe and pleasant work environment
Monitors associate time punches in ADP and completes all Payroll needs
Instills a calm, organized approach in all stressful situations
Ensures service standards are being applied by all team members
Ensures cleanliness and safety of the outlet
Promotes high associate morale
Recommends discipline and/or termination when appropriate
Facilitates the coaching and counseling of team
Completes performance reviews for direct reports
Responsible for the achievement of department goals and objectives
Facilitates continual staff trainings including lifeguard classes and service standards training
Resolves guest issues promptly and with great care and effectiveness