Courtside Club Host/Hostess (PT)

San Antonio Spurs Sports & Entertainment • San Antonio, TX

5d • Onsite

About The Position

Spurs Sports & Entertainment (SS&E) is seeking a part-time Courtside Club Host/Hostess to join their team. This role serves as a primary point of contact during Spurs home games at the Frost Bank Center, delivering exceptional customer service to a high-end clientele. The position focuses on providing high-touch guest service to Courtside Club Members, ensuring a seamless and elevated game night experience. Responsibilities include pre-game quality assurance checks, assisting with culinary quality control, educating guests on club amenities, managing player viewing and photo opportunities, and attending to guest requests from pre-game through one hour post-game. This is a seasonal position concluding at the end of the 2026-27 NBA season, including potential playoff games.

Requirements

• Strong customer service, oral and written skills
• Flexible schedule with the ability to work 2 to 3 days per week to include game nights and non-game day member events
• Reliable transportation
• Ability to work flexible hours including evenings, weekends, some holidays and event nights.
• Self-motivated, with the ability to work in a team environment and work with all types of people
• Strong time management and organizational skills
• Ability to prioritize multiple tasks and adapt to changing projects
• Must have a high level of interpersonal skills to handle sensitive and confidential situations and information
• Must always maintain professionalism in regard to appearance and actions

Responsibilities

• Provide game night support as it relates to customer service for Spurs Courtside Season Ticket Members and Ledger Courtside Club guests.
• Interact with members primarily through face-to-face interactions, providing customer service and collaborating with staff members to enhance the fan experience.
• Support Courtside & Membership Services Team members with client retention initiatives, including special event execution and Spurs season ticket benefit fulfillment on game nights and occasional non-game day membership events.
• Facilitate guest communication and efficiently route service requests to appropriate teams after an initial assessment.
• Act as a liaison between Spurs Sports & Entertainment and Season Ticket Members with game night service requests.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed