Courtier - Server | Full Time & Part Time

Horseshoe Bay Resort • Stratford, ON

2d • Onsite

About The Position

The Queen’s Cue, a Marriott Tribute Portfolio Hotel, is seeking polished, engaging, and service-driven Courtiers - Servers to join our Food & Beverage team in Stratford. At The Queen’s Cue and the Boar’s Head Pub, our Courtiers are the familiar faces who bring warmth, personality, and a sense of occasion to the table. Historically, a Courtier was a trusted member of a royal household who attended court, welcomed and entertained guests, and was known for their social grace, attentiveness, and understanding of those around them - a fitting namesake for the team responsible for looking after our guests throughout their dining experience. From lively evenings in the Boar’s Head Pub to intimate dinners, celebrations, and special events, you will guide guests through their experience with confidence and personality. You will share the stories behind what we serve, make thoughtful recommendations, anticipate what a table may need next, and help create the warm, polished, and personal style of service that defines The Queen’s Cue. This is more than taking orders and delivering plates. Our Courtiers help create the connection between the guest, the food, and the experience - knowing when to engage, when to offer guidance, and when simply to let the moment unfold. You are confident, personable, and naturally attentive. You enjoy connecting with people and have an instinct for reading a table - knowing when guests want conversation, when they need guidance, and when they simply want to enjoy the moment. Your day may include welcoming guests to your section, presenting menus and daily features, taking food and beverage orders, making recommendations, processing payments, and monitoring the pace and quality of the experience from beginning to end. You will also support private functions, hotel events, and other Food & Beverage operations as needed. You take pride in knowing the menu, understanding the story behind what we serve, and helping guests discover something they may not have chosen on their own. You are comfortable discussing food, cocktails, wine, and beer, and understand that thoughtful recommendations should feel genuine rather than scripted. When service becomes busy, you remain composed, organized, and aware of the entire table rather than just the next task. You communicate clearly with the kitchen and wider Front of House team, respond quickly when something needs attention, and are always willing to step in where needed to keep service moving. Above all, you understand that great service has a rhythm of its own - polished without being formal, attentive without being intrusive, and personal enough that guests leave feeling genuinely known.

Requirements

• Valid Smart Serve certification
• Valid Food Handler Certification
• Strong knowledge of food and beverage service
• Ability to take and process orders accurately using a POS system
• Strong communication and interpersonal skills with a warm, professional, and guest-focused approach
• Ability to manage multiple tables and priorities while maintaining attentive and consistent service
• Confidence processing guest payments and following established cash-handling procedures
• Ability to monitor guest satisfaction and respond promptly and professionally to requests or concerns
• Strong attention to cleanliness, presentation, and organization throughout service
• Willingness to support private functions, hotel events, setup and breakdown, and other Food & Beverage operations as required
• A collaborative approach and willingness to support fellow team members throughout service
• Flexibility to work daytime, evening, weekend, and holiday shifts

Nice To Haves

• Previous serving experience in a restaurant, hotel, pub, or similar hospitality environment is considered a strong asset

Responsibilities

• Welcome guests to your section
• Present menus and daily features
• Take food and beverage orders
• Make recommendations
• Process payments
• Monitor the pace and quality of the dining experience
• Support private functions, hotel events, and other Food & Beverage operations
• Discuss menu items, food, cocktails, wine, and beer
• Communicate clearly with the kitchen and Front of House team
• Respond quickly when something needs attention
• Step in where needed to keep service moving
• Safely stand, walk, bend, reach, and lift, move, carry, and place items weighing up to 25 lbs.
• Support fellow team members throughout service

Benefits

• An exceptional benefit plan for eligible associates and your family members
• RRSP matching program for eligible associates
• Flexible scheduling to support work-life balance
• Starting hourly rate of $18.00 per hour, plus applicable gratuities
• Discounts at Crescent-managed properties across North America and Marriott hotels worldwide for you and your family members
• 50% dining discount at The Queen’s Cue and the Boar’s Head Pub
• A workplace you can be proud of, where you are valued, trusted, and supported by the team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed