Courtesy Clerk

Ridley’s Family Markets•Rupert, ID

12d•Onsite

About The Position

The Courtesy Clerk position requires an individual to perform essential duties with accuracy and maintain a high level of productivity. This role involves developing customer relations through friendly and courteous behavior, promoting high morale within the department and store through professional communication, and maintaining good working relationships with other department managers to improve storewide sales. The clerk must comply with all company policies and provide professional examples for other team members. Key responsibilities include bagging guest purchases promptly and efficiently, carrying purchases to automobiles safely, filling bag slots and supplies, assisting with price checks and go-backs, performing general housekeeping and sweep sheet duties, and keeping the parking lot clear of carts while following safety policies. Tips are not permitted, and any persistent offers should be turned into the service desk (with an exception for Nevada).

Requirements

None Required.
Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members and guests.
Ability to read and interpret documents such as safety rules, operating and maintenance manuals.
Any necessary equipment to complete courtesy clerk duties.
None required.
16 years of age.
21 years of age required to sell tobacco products and/or alcohol.
Ability to apply common sense understanding to instructions furnished in written, oral, or diagram form or when helping resolve a team member or guest concern.

Responsibilities

Exhibit and develop customer relations through friendly and courteous behavior.
Promote a high level of morale within department and store, utilizing friendly professional methods of honest and open communication.
Maintain good working relationships with other department managers with the objective of improving sales storewide.
Comply with all company policies, programs and directives as specified in the Code of Conduct.
Provide professional examples for other store team members to follow.
Bags guests’ purchases promptly and efficiently within proper guidelines.
Carries those purchases to their automobiles in a friendly, prompt efficient manner; ensuring the products are placed safely in their automobile.
Fills all bag slots and supplies necessary for efficient front-end operations. Uses wise selection and use of supplies.
Assist with price checks and go-backs.
Assists with general housekeeping and ‘sweep sheet’ duties as assigned.
Keeps the parking lot clear of carts and returns them to proper store location as directed by management. Always follows safety policies regarding cart retrieval.
Removes clutter from carts & wipes down kids carts before putting them away.
Although many guests appreciate your efforts, you are not permitted to accept tips. If the guest persists, the money should be turned into the service desk. (NV – exception)